Technical Support/Application Scientist

Organization
Lucigen Corporation
Job Location
2905 Parmenter Street
Middleton, WI 53562
Salary
Commensurate upon experience
Benefits

Lucigen offers competitive salaries and benefits. For more information, see http://www.lucigen.com/Careers.html.

 

Job Description

Lucigen seeks an analytical and customer-focused technical support/application scientist to provide expert technical troubleshooting solutions to customers in multiple stages of the sales cycle (evaluation, validation, or post-sale). Additional responsibilities for the position include:

  • Support customer inquiries through telephone, e-mail, fax, or visits to customer labs
  • Comply with Lucigen’s quality system and regulatory requirements associated with customer support and complaint handling; ensure completeness and accuracy (quality) of contact and product logging in the complaint handling system
  • Perform laboratory work to identify root cause of customer technical issue, prepare for workshop or training, evaluate a new Lucigen product or application, or evaluate a competitor’s product
  • Review marketing material for technical accuracy, including user’s manuals, product brochures, communication to customers, and other technical documents as they occur
  • Monitor and report competitor activities, technical developments, and trends
  • Serve as a resource to the product development, marketing, and sales teams, as assigned by supervisor
  • Understands and complies with ethical, legal, and regulatory requirements applicable to our business
  • Produce and help maintain an archive of customer-facing material including but not limited to: application notes, white-papers, posters, marketing content for videos and presentations
  • On occasion, represent Lucigen at conferences, shows, workshops and seminars domestically or internationally, as necessary
  • Support field-marketing activities such as workshops, focus groups and beta test programs to gain customer feedback
Requirements

This position requires a B.S. or B.A. (M.S. or Ph.D. preferred) degree in a life sciences-related discipline. Additional requirements include:

  • Technical competency to understand and to clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge; to troubleshoot and to provide information back to the customer in a helpful, courteous, positive and professional manner
  • Minimum of 3 years lab experience with proven knowledge and understanding of molecular biology, cell biology, and related fields; previous experience working with customers in technical services position preferred
  • Understanding of genomics, proteomics, and molecular biology products in general, with a strong focus and knowledge in next generation sequencing technology preferred
  • Strong commitment to customer service
  • Excellent communication skills, both verbal and written
  • Demonstrated strong presentation skills
  • Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Ability to work independently with minimal supervision and with other team members in a cooperative and consultative manner
  • Well organized, able to multi-task as needed, and flexible in accommodating customer needs
  • Aptitude to work in a complex and rapidly growing company
  • Results-oriented ensuring targets are met on time and on budget
  • Must be highly accurate and detail-oriented
  • Experience working with information technology including database software
How to Apply

Interested candidates should submit their resume to hr@lucigen.com with Job #017280GW  in the subject line.

About Our Organization

Lucigen Corporation is working to improve people's lives by providing quality products and services to life science and healthcare professionals. Lucigen provides biomedical research products and services to customers worldwide, all under an ISO 13485-compliant quality system. Core competencies include enzyme evolution, protein expression, cloning, competent cells, NGS, and molecular diagnostics.

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