Technical Support/Application Scientist | GenomeWeb

Technical Support/Application Scientist

Organization
Lucigen Corporation
Job Location
Middleton, WI
Salary
Commensurate upon experience.
Benefits

Lucigen offers competitive salaries and benefits. For more information, see: http://www.lucigen.com/Careers.html

Job Description

Lucigen seeks a Tech Support/Application Scientist who can provide technical support (verbal and written) to customers (both internal and external) on Lucigen’s products and related applications. Additional responsibilities for the position include:

  • Communicate customer feedback to marketing and product development teams.
  • Identify, plan, and execute experiments to support current and novel applications for Lucigen products.
  • Provide expert technical troubleshooting solutions to customers in multiple stages of the sales cycle. Support methods include telephone, e-mail, fax, or visits to customer labs.
  • Comply with Lucigen’s quality system and regulatory requirements associated with customer support and complaint handling. Ensure completeness and accuracy (quality) of contact and product logging in the complaint handling system.
  • Perform laboratory work to identify root cause of customer technical issue, evaluate a new Lucigen product or application, or evaluate a competitor’s product.
  • Review marketing material for technical accuracy, including user’s manuals, product brochures, communication to customers, and other technical documents as they occur.
  • Monitor and report competitor activities, technical developments, and trends.
  • Serve as a resource to the product development, marketing, and sales teams.
  • Produce and help maintain an archive of customer-facing material including but not limited to: application notes, white-papers, posters, marketing content for videos and presentations.
Requirements

This position requires a B.S. or B.A. (M.S. or Ph.D. preferred) degree in a life sciences-related discipline. Additional requirements include:

  • Technical competency to understand and to clearly discuss fundamental theory and principles of experimental design, techniques and results; to stay current in technical knowledge; to troubleshoot and to provide information to the customer in a courteous, positive and professional manner.
  • Minimum of 3 years lab experience with proven knowledge and understanding of molecular biology, cell biology, and related fields. Previous experience working with customers in technical services position preferred.
  • Understanding of genomics, proteomics, and molecular biology products in general, with a strong focus and knowledge in next generation sequencing technology preferred.
  • Strong commitment to customer service.
  • Excellent communication skills, both verbal and written.
  • Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Ability to work independently with minimal supervision and with other team members in a cooperative and consultative manner.
  • Well organized, able to multi-task as needed, and flexible in accommodating customer needs.
How to Apply

Interested candidates should submit their resume to hr@lucigen.com with "Technical Support/Application Scientist" in the subject line.

About Our Organization

Lucigen is a growing company with a fast-paced environment that encourages innovation and creativity. We offer competitive salaries and benefits. Lucigen occupies a well-equipped, modern facility. Lucigen is an equal opportunity employer. For more information, see http://www.lucigen.com/Careers.html

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