Technical Support Scientist – Boulder, CO | GenomeWeb

Technical Support Scientist – Boulder, CO

Organization
ArcherDX
Job Location
2477 55th Street
Boulder, CO 80301
Benefits

We offer a competitive benefits package and an incentive-based compensation package starting at $60K.

Job Description

The Technical Support Scientist will be responsible for supporting ArcherDX customers by answering technical questions, troubleshooting technical issues, designing custom assays, and assisting with customer data analysis.

Requirements

RESPONSIBILITIES
Job performance will involve a variety of activities including:
• Sales Team Support
• Develop technical training collateral
• SFDC documentation
• Assay Design
• Customer troubleshooting
• Additional duties as assigned.

EXPERIENCE
• 2+ years of customer-facing experience in a technical support role

KEY ATTRIBUTES
• Drive and Determination
• Strong NGS Applications background
• Positive external and internal relationship management skills
• Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively to enhance success of project and maintain strong relationships within all parts of company 
• Strong communication and presentation skills
• Proven Ability to thrive in a start-up/change oriented environment
• Self Starter
• Driven to perform
• Self-directed: needs little explicit direction and no hand-holding
• Able to organize and prioritize a diverse set of responsibilities to ensure that focus on growth and 
success of company is achieved

EDUCATION
• MS in Biology or equivalent, PhD preferred 
• Strong understanding of molecular biology and genomics research

About Our Organization

ArcherDX, the NGS applications company, is developing and commercializing a novel approach to target enrichment chemistry. Next-generation sequencing technology based on Anchored Multiplexed PCR (AMP™) generates a highly enriched library of gene targets of interest for downstream genomic sequencing. Complemented by proprietary software and readily accessible reports, our technology enables dramatic enhancement in mutation detection speed as well as complex mutation identification and discovery.

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