Technical Support Scientist

Organization
Twist Bioscience
Job Location
San Francisco, CA
Job Description

The Technical Support Scientist will be an integral part of the team working on ensuring optimal customer experience in a pre- and post-sales context. The Technical Support Scientist will provide information through a consultative approach that facilitates and accelerates the buyer’s journey from discovery to decision. In addition, the individual will be a key player in supporting strategic accounts as part of the Global Key Accounts Program. In the role, the individual builds strong relationships with customers and internal stakeholders, and will be on the forefront of maintaining customer satisfaction and loyalty with Twist Bioscience product offerings.  

 

Requirements

Key responsibilities

  • Maintains up to date knowledge of projects currently in the operations queue and provides updates to stakeholders on progress as necessary.
  • Provides information to assist customers in making a decision about which product to buy
  • Validates accuracy of sales orders entered by peers. Provides guidance to resolve errors or escalates to Manager for resolution of errors.
  • Handles product and order inquiries via phone and email with internal and external customers to provide direction or solution.
  • Aides in sales quote generation for the field commercial team
  • Works to resolve product or service problems through identifying the cause of the problem, collaborating with the broader team as necessary to create and present solutions to the customer and follows up to ensure satisfactory resolution.
  • Collaborates with internal and commercial teams drive on time fulfillment of orders and resolutions of issues to meet or exceed customer expectations.
  • Delivers customer reports to management as required.

Education:

  • Minimum of B.S. in life science, chemistry or business required, Ph.D. preferred

Requirements:

  • 5 + years of customer support in a Life Science Service Organization experience required
  • Strong written and verbal communication skills, very detail oriented
  • Strong interpersonal skills
  • Demonstrated ability to solve problems and work effectively in a team environment
  • Requires knowledge of ERP and CRM business systems, in particular SAP and SFDC
  • Knowledge of Microsoft Word, Excel and Outlook required
How to Apply

Become a part of growing start up today! To apply please go to http://grnh.se/yfgl4s1

About Our Organization

At Twist Bioscience, our expertise is accelerating science and innovation by leveraging the power of scale. We have developed a proprietary semiconductor-based synthetic DNA manufacturing process featuring a 10,000-well high throughput silicon platform capable of producing synthetic biology tools, including genes, oligonucleotide pools and variant libraries. By synthesizing DNA on silicon instead of on traditional 96-well plastic plates, our platform overcomes the current inefficiencies of synthetic DNA production, and enables cost-effective, rapid, high-quality and high throughput synthetic gene production, which in turn, expedites the design, build, test cycle to enable personalized medicines, pharmaceuticals, sustainable chemical production, improved agriculture production, diagnostics, biodetection and data storage. For more information, please visit www.twistbioscience.com. Twist Bioscience is on Twitter. Sign up to follow our Twitter feed @TwistBioscience athttps://twitter.com/TwistBioscience.

Twist Bioscience is an equal opportunity and an e-verify emplo

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