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Technical Specialist

Paragon Genomics, Inc.
Job Location
3521 Investment Blvd.
Suite 1
Hayward, CA 94545
United States

Paragon Genomics offers a competitive and comprehensive employee benefits package, including medical, dental, vision, and life insurance, flexible spending account, 401K, paid time off, and stock options.

Job Description

Paragon Genomics is a fast-growing life sciences company developing advanced reagents and assay kits for next-generation sequencing (NGS). We are seeking a Technical Specialist who can assist our Technical Operations team with application development, customer troubleshooting, and internal development investigations. This is a great opportunity with potential career growth in a multi-functional setting. This position reports to the Product and Applications Manager and will interact closely with customers, colleagues in manufacturing, business development, marketing, and R&D.

Key Responsibilities

  • Provide high quality, effective training on our protocol and technical pre-and post-sales support to customers and prospective customers through knowledge of Paragon Genomics’ products
  • Troubleshoot technical problems that customers experience, both independently and collaboratively, in consultation with the Technical Operations team and others at Paragon Genomics
  • Actively participate in the development and support of strong relationships with all customers, including key customers.
  • Training of distributor’s technical team and presenting technical presentations in webinars or conferences
  • Participate in application development efforts and internal investigation for new applications or products
  • Support Operations activities such as deviation investigations, root cause analysis, CAPAs, etc.; process improvements; and assist with the selection of new vendors and materials
  • Support R&D activities such as conducting stability investigation and validation/verification studies; and assay development and assay optimizations
  • Possible travel to customer sites or conferences (up to 10-25%)
  • Additional duties as assigned to assist other departments as needed.

Qualifications and Background

  • Four-year degree in a relevant field (e.g. Biology, Molecular Biology, Biochemistry, Chemistry); Advanced degree (MS, Ph.D.) preferred, but not required
  • Minimum of 2 years of hands-on lab experience in molecular biology 
  • NGS or PCR based assay development experience required.
  • Experience in single-cell sequencing, RNA sequencing, Illumina, and Ion Torrent sequencing preferred.
  • Customer-facing support experience in the life science industry experience required, and NGS targeted sequencing experience preferred.
  • Ability to multi-task, perform under pressure, adapt to changes (e.g., priorities and timelines), and work in a fast-paced and quickly changing environment
  • Detail-oriented and highly organized with effective time management skills
  • Highly collaborative; able to work well within multidisciplinary teams
  • Ability to work as a team and willing to lend a hand and support the team in areas out of your immediate responsibilities as needed
  • Good Emotional Intelligence (EQ); able to understand how to communicate with customers under pressure and how to proactively convey technical support solutions
  • Proactive; able to anticipate needs and prevent issues before they arise; forward-thinking
  • Critical thinker with independent decision-making capabilities
  • Excellent problem-solving and troubleshooting capabilities 
  • Excellent communication skills (verbal, written, and presentation) to ensure superb customer support
  • Leadership skills with a desire for career growth and advancement
  • Proficiency in Microsoft Word, Excel, and PowerPoint required
About Our Organization

Headquartered in the San Francisco Bay Area, Paragon Genomics is a fast-growing precision medicine company. Our patented targeted sequencing technologies CleanPlex DNACleanPlex RNA, and CleanPlex UMI provide comprehensive solutions to precision diagnostics in oncology, infectious disease, inherited disease, reproductive health, neurology, cardiology, and many other applications. Our technologies and products have been adopted by hundreds of prominent Next-Generation Sequencing (NGS) labs globally. With our platforms, we can efficiently and rapidly produce unique and customized next-generation sequencing (NGS) assays to meet the needs of researchers, testing labs, and biopharma precision medicine projects.

The Company was selected by a distinguished panel into the California Life Science Association F.A.S.T. Program in March 2016 and was accepted into the prestigious Stanford StartX Medicine Accelerator Program in September 2016.

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