TECHNICAL SALES & APPLICATION SPECIALIST – MIDWEST USA

Organization
GenePOC
Job Location
Chicago,
Job Description

GenePOC is currently looking for a Technical Sales & Application Specialist for the Midwest USA region. More specifically, we are looking for candidates located in the Chicago area. Successful candidates will have the opportunity to have a significant impact on the development and commercialization of a new technology and to be part of a fast-growing company that will revolutionize molecular diagnostics.

Under the supervision of the Director, Sales and Marketing North America, the Technical Sales and Application Specialist will be responsible for technical sales and application support of the revogene™ instrument and software as well as GenePOC assays in midwestern USA. The successful candidate is passionate about customer service and will lead customer training, product demonstrations, installation as well as troubleshooting efforts in their specific region. The Technical Sales and Application Specialist will deliver application and scientific support for ongoing evaluation studies and support our distribution partners. They will further liaise with the customer support group in Quebec on complaints handling and other matters. The successful candidate is expected to represent GenePOC in the highest professional manner.

Responsibilities

-    Plan, organize and provide operator training for new and existing customers (distributors, KOLs, etc.);

-    Support our distribution partners with in-house and on-site sales demos, customer service, and trade show assistance;

-    Provide scientific support with regard to operational and performance questions from customers;

-    Identify valid complaints and separate instrument reagent issues from handling/operator issues; support the complaints handling process and report them according to the most recent guidelines;

-    Keep knowledge up to date with respect to new products and procedures to provide optimal training and demonstration support;

-    Provide trade show support, run platform and technology demonstrations;

-    Support KOLs and other products evaluation;

-    Act as customer advocate to GenePOC and distribution partners to deliver the highest quality customer service;

-    Identify and report new applications for GenePOC and be a first line runner to spot and follow trends in Molecular POCT 

Requirements

Education

  • Bachelors, Masters or Ph.D. degree or equivalent relevant experience in Biological Sciences, Bio-engineering, Laboratory Sciences or another related field.

Experience

  • 3 to 5 years of experience in a similar position;
  • Experience with working in an international environment.

Skills

  • Strong knowledge (theoretical as well as operational) of molecular biology;
  • Good insight into assay development and optimization;
  • Ability to use scientific knowledge in an application environment;
  • Ability to build and develop internal and external professional relationships;
  • Have a clear vision of and commitment to providing outstanding customer service;
  • Excellent communication, training and time-management skills;
  • Hands-on, action-oriented.

Languages

  • Strong command of English, both written and oral;
  • Knowledge of French is a plus.

Employment Status

  • Full time position.

Other

  • Perform other duties as assigned;
  • Ability to work at lab bench or fume hood for extended periods;
  • Ability to wear protection gear (gloves, lab coat, safety glasses, etc.);
  • Ability to operate a computer.

Travel

  • Professional traveling time: up to 90%;
  • Training in Canada will be provided at the start for a minimum of 3-4 weeks; maintenance trainings as needed;
  • Must be in possession of a valid passport and drivers licence.

Start of Employment

  • April 2017

 Only successful candidates will be contacted.

How to Apply
About Our Organization

Located in Québec City, Canada, GenePOC Inc. is a privately owned company that develops cost-effective and rapid molecular devices to detect pathogen genes at Point-of-Care. GenePOC has developed a simple and integrated portable instrument for the prevention and early detection of infectious diseases based on a unique centripetal technology platform. The company was named in 2013, by the consulting firm Frost & Sullivan, Company of the Year in molecular diagnostics for North America.

Our team of experienced professionals are dedicated to providing healthcare practitioners with high-speed, high-quality, on-the-spot diagnostic devices offering targeted therapy for infectious diseases to achieve optimal patient management around the world.

 

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