Technical Applications Scientist

Organization
Illumina
Job Location
San Diego, CA 92122
Job Description

Position Summary:

As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on sample preparation and run quality analysis. As a key member of the Customer Solutions Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides is customers with world class technical support. Candidates will receive extensive product training, competitive salaries and stock. Illumina is growing rapidly and offers excellent opportunities for career development.

All About You

Responsibilities:

• Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers
• Handle problem recognition, research, resolution, and follow up for routine and complex problems.
• Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
• Develop, write, and edit technical documentation and training materials for internal and external customers.
• Participate in core product sustaining and development teams.
• Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
• Log and manage customer feedback using Illumina''s case tracking database

Requirements

Education:

• Ph.D., M.S, or B.S. with plus 3 years relevant lab experience in molecular biology, genetics, bioinformatics or related field.

Requirements:

• Customer support experience highly desirable.
• Practical Sequencing experience desirable
• Excellent analytical, problem solving and interpersonal skills required
• Outstanding written and verbal communication and training skills a MUST
• Willing to travel up to 10%

EOE/Minorities/Women/Veterans/Disabled

How to Apply

Please apply at www.illumina.com/careers --> Search Openings --> For Auto Req ID #, enter 3137BR (Technical Applications Scientist).

Or, please send your resume directly to Talent Aquisition Partner, Harmony Washburn, at hwashburn@illumina.com.

About Our Organization

All About Us

Headquartered in San Diego, California, Illumina (NASDAQ: ILMN), is a leading developer, manufacturer, and marketer of next generation life science tools and integrated systems for large-scale analysis of genetic variation and biological function. These systems are enabling studies that were not even imaginable just a few years ago, and moving us closer to the realization of personalized medicine. With the innovative advances in our sequencing technologies, we are rapidly impacting the clinical market in areas such as reproductive health and oncology. The expanding Illumina oncology portfolio of next- generation sequencing NGS and microarray technologies is revolutionizing cancer genomics research. Our customers include a broad range of academic, government, pharmaceutical, biotechnology, and other leading institutions around the globe.

lllumina has experienced phenomenal growth from $10 million in revenues in 2002 to over $1.4 billion in 2013. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of August 2014, the company had a $24 billion market capitalization.

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