Sr. System Support Engineer, Sequencing

Organization
Roche
Job Location
5945 Optical Court
San Jose, CA 95138
Job Description

Responsibilities

  • Working under general guidance, the individual in this position will install, maintain, calibrate and validate mature automated clinical instrumentation. 
  • Working under general guidance, this position will require the performance of ancillary instrument support related tasks such as; conducting instrument operator maintenance training, documentation of instrument service, creation and/or revision of instrument parameter media, and maintenance of instrument related tools, parts and consumables. Occasional travel may be required.
  • Processes and applies specific knowledge to the completion of difficult work assignments.
  • Work involves troubleshooting and resolving difficult problems in creative ways.
  • Uses discretion and independent judgment to consider and determine appropriate solutions/actions.
  • Leads internal/external teams and relationships.
  • Ability to translate technical knowledge into the business strategy.

 

Requirements

Qualifications

  • Associates degree in electrical or electronic engineering or equivalent training with job related experience; Bachelor’s degree or equivalent in engineering or related field required
  • 5 years relevant work experience with a good basic knowledge of instrument support
  • 4 + years in medical device industry, preferably "hands on" experience with medical instrument maintenance.
  • Good understanding of molecular diagnostics products.
  • Applicable knowledge of RMS products and instruments. 
  • Working knowledge of hand tools and electronic test equipment.
  • Knowledge of Quality System Requirements (QSR), In Vitro Diagnostics Directive requirements (IVDD) and customer service concepts.  Excellent inter-personal and customer relations skills.

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