Sr. Director Global Client Services

Job Location
Princeton, NJ
Job Description

Meet with a Covance representative in person at the Career Fair 2017 in Edison, NJ on September 26. Register to attend at 

Essential Job Duties: 
• Provide supervisory oversight to direct reports (e.g., training, performance evaluation, workload leveling, project allocation, compliance to process and metrics, recruitment and selection of new employees, trouble shooting and issue resolution) 
• Assists VP with creating and implementing the strategic vision for the Client Services department 
• Supports business growth through the generation of innovative processes, strategic thinking, effective priority setting, a culture of continuous improvement, waste elimination, and increased customer satisfaction 
• Ensures effective business continuity within Client Services (i.e. problem-solving against market concerns, resourcing issues, etc.) 
• Determines implementation and development of global Client Services policies, procedures and SOPs 
• Acts as back-up to VP, Client Services and Contract Management as needed 
• Drives integration and proposal alignment within and across the larger commercial organization 
• Drives Client Services budget management activities 
• Ensures departmental productivity targets (including staffing) are met 
• Executes defined reporting requirements around Client Service and Proposal performance metrics (i.e. annual growth targets, proposal TATs, etc) 
• Builds current and future departmental organizational structure in support of the larger commercial organization 
• Drives the provision of solution-oriented approaches to address departmental issues 
• Maintains working knowledge of relevant, BU-specific technical and regulatory environments, relevant company policies (i.e. HR), etc 
• Reviews, analyzes, and interprets departmental/commercial reports 
• Directs strategic across Covance with clients in partnership with Senior Management, Sales, etc. 
• Maintains and grows new and existing key client relationships 
• Actively supports strategic client relationships to increase the commercial pipeline 
• Other duties as assigned


• ba or bs in business or life sciences (or equivalent experience) experience minimum required: 
• minimum of 14 years in the pharmaceutical or cro industry with minimum of 10 years of proposal management related experience 
• minimum of 9 years supervisory experience preferred 
• demonstrated ability to plan, multi-task and prioritize 
• demonstrated teamwork, communication and organizational skills 
• proficient in excel and word (intermediate) 
• demonstrated problem solving skills 
• excellent customer service skills, attention to detail and ability to be persistent while maintaining tact 
• experience and comfort in a high volume, fast paced environment is essential 
• knowledge of software applications (sfdc, cms, etc) 
• ability to communicate appropriately and effectively with clients and covance senior management 
• positive attitude and sense of urgency 
• in-depth knowledge of and ability to work across covance bu lines 
• ability to negotiate and prepare proposal language to close deals 
• demonstrated leadership ability 
• proven track record in effective operations and/or commercial management 
• ability to deliver financial results 
• demonstrated commercial effectiveness eeo employer covance is committed to diversity in the workplace and is an equal opportunity employer (minority/female/individual with disability/veteran/sexual orientation/gender identity). your confidentiality and privacy are important to us.

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