Sr. Bioinformatics Support Scientist - 7196BR

Illumina, Inc.
Job Location
San Diego, CA 92122
Job Description

Do you want to make a difference? Illumina’s mission is to improve human health by unlocking the power of the genome. If that inspires you, let’s talk. We’ve built a culture fueled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Our people and our technology change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. Life at Illumina is about working with teammates who are deeply passionate about what we do, because we know that our work has the power to improve lives. We’re an established company with a track record of phenomenal growth. Just check out our investor events and presentations to learn about our financial accomplishments. Our growth isn’t just in financials, we’ve been busy hiring the best and the brightest. Perhaps that’s why MIT has ranked Illumina near the top of its World’s Smartest Companies each of the last three years. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you. Join the journey of a lifetime. Join Illumina.


· Troubleshoot complex issues related to Illumina software and data in collaboration a variety of teams including Field Service Engineers, Field Applications Scientists, Sales, Technical Support and internal developers

· Provide statistical, data analysis, and experimental design support for rapid resolution of complex, quantitative, and intermittent challenges that impact customer data

· Consult with Pre- and Post-sales customers to facilitate adoption and uptake of NextGen Sequencing by ensuring that the customer is ready for analysis challenges

· Increase customer satisfaction by acting as an expert resource for customer bioinformatics questions as they relate to Illumina data or sequencing applications

· Develop, coordinate and deliver advanced bioinformatics and application trainings and demonstrations for customers

· Actively participate in product development teams capturing customer needs and feature requests, support of customer beta tests, and development of training and documentation prior to product launch



· 5+ years relevant Biotech experience including experience in an external customer facing role strongly preferred

· Excellent understanding of NextGen Sequencing-related bioinformatics experimental design and practice is very important to the role.  This should include experience with

common NGS pipelines and components (eg Tuxedo Suite, BWA/GATK, QIIME, etc)

scripting languages (eg python, perl) and APIs

compute, storage, and bandwidth practical considerations important to successful analyses

  • Existing experience with components of BaseSpace, especially Sequence Hub, is also preferred

· Our instruments typically exist in a mixed Windows/Linux environment, so ability to deal with networking and troubleshooting in a Windows and Linux context is frequently helpful

· Demonstrated written and verbal communication and training skills.


· PhD/MS in Bioinformatics, Statistics, Genetics or related field or MS with substantial experience in bioinformatics required



Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at 858-246-8959. To learn more, visit:

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