S&OP Planning Manager – Clinical Service Labs - 7147BR

Illumina, Inc.
Job Location
Redwood City, CA 94061
Job Description

Illumina’s mission is to improve human health by unlocking the power of the genome. The Clinical Genomics Group uses the company's latest technological innovations in next generation sequencing and array-based technology to provide clinical laboratory tests that have a significant impact on patients' lives. We are customer-focused service and excel at producing accurate and timely results to aide in the diagnosis of rare genetic diseases and help future parents make informed choices. We’ve built a culture fueled by collaboration and openness, and are deeply passionate about our work as we know that we improve countless lives every day.

This position is a key operational role supporting the planning of direct materials and capacity to support Illumina’s Clinical Lab Services group. This exciting opportunity is a key contributor in the successful execution of a high volume/growth service product at Illumina. The Planning Manager will lead the establishment and execution of a best in class S&OP processes to support material and capacity scheduling for the Clinical Lab Services group across multiple sites. The ideal candidate will leverage their strategic operational insight with executional ability to mitigate conflict between supply and demand. 
The candidate should possess cross-functional skills to successfully collaborate with internal groups such as LabOps, SCM, Quality, Engineering, R&D and Finance; while equally adept at partnering with critical suppliers to articulate the needs (forecast), coordinating supply delivery, and managing performance for the Clinical Services Lab.


  • This role will lead the establishment and execution of the Integrated S&OP processes for the Clinical Lab Services group
  • Partner with sales, marketing, LabOps, SCM, Development and Finance to ensure the demand consensus process delivers an agreed upon, workable volume forecast (short, mid and long term)
  • Lead the S&OP management reviews, prepare all data and metrics for review, identify gaps and scenarios that must be presented, guide final decision making on open items and trade-offs, and prepare escalations for executive review where appropriate
  • Create the S&OP minutes, communicate key conclusion to stakeholders and perform follow up of the actions
  • Monitor the accuracy of all forecasts and take timely action that results in reasonable corrections to forecasts that are not tracking
  • Analyze supply and demand issues and risk and facilitate resolution throughout the supply chain
  • Assist in quantifying and defining scope for capacity, resource, logistics, and supply chain planning with operational leadership
  • Facilitate supply planning and capacity modeling with functional leadership
  • Strategic assessment of situations, best practice and recommendation for action resulting in favorable outcomes
  • Support Supplier Scorecard process and Supplier QBR’s

Required Skills & Experience

  • Bachelor’s degree in Operations, Logistics, Business Administration, Supply Chain or Life Science disciplines is preferred
  • CPM and / or CPIM preferred
  • 8 years’ experience related to sourcing, purchasing, negotiating and expediting experience.  Bioscience background preferred, CLIA experience is a plus
  • 5+ years of Planning or Analysis in a Supply Chain role, SAP, Supply Chain collaboration tools, Excel, Access, Word, Power Point & Outlook. Experience with Kinaxis Rapid Response along with familiarity with Tableau a plus
  • Proven ability to work cross-functionally in a complex organization with exceptional customer service skills and experience
  • Excellent Analytical skills and problem solver. Someone with the ability to measure and analyze potential issues while proactively address problems before they occur
  • Ability to work and collect data across several different functions, sites and sources, develop plans and material and capacity models. Good analytic and presentation skills will be required
  • Acute ability to think and act strategically across multiple product lines, sites and stakeholders
  • Effective verbal, written, and presentation skills
  • Thorough knowledge of procurement, supplier relations, and inventory management
  • High attention to detail and ability to balance multiple priorities simultaneously
  • Intermediate level skills with Microsoft Office suite

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

About Illumina
Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as the global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture and other emerging segments. To learn more, visit www.illumina.com and follow @illumina.
We’re an established company with a track record of phenomenal growth. Our revenue grew from $10 million in 2002 to approximately $2.4 billion in 2016. Our growth isn’t just revenue, we’ve been hiring the best and the brightest. Perhaps that’s why MIT has ranked Illumina near the top of its “World’s Smartest Companies” list each of the last three years. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you – imagine the possibilities.

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