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Service Technician

Agilent Technologies
Job Location
Santa Clara, CA
Santa Clara, CA 95050
United States
Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at

Where will your experience and broad technical knowledge really make an impact? Right here, in our Service Center, where you'll provide support software, hardware, or system support for a wide range of Agilent customers. Working within your area of expertise, you'll clarify, analyze define, develop, and implement actions and solutions while also supporting field staff and customers.

Every day, Agilent Service Specialists help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Service Center Specialist for Agilent, you will be responsible for performing a variety of instrument repair duties in one or more lab areas. Duties may be related to maintenance, repair and support of customer field return equipment, technical support to other service technician, technical analyses, and problem-solving. Conducts tests, experiments, and/or problem resolution associated with components, parts, products, or processes/systems.

Essential Job Functions

  • Identifies instruments by various types, use, and functionality. Inspect instruments to determine what type of repair and/or adjustment is required.

  • Disassembles malfunctioning instruments or equipment, troubleshoots and uses standardized testing procedures; examines and tests mechanisms for defects.

  • Replaces or repairs defective parts; may require modification or manufacturing replacement components. Reassembles medical instruments or equipment and tests assembly for conformance to specifications.

  • Ability to estimate repair costs.

  • Inspects instruments and tests equipment periodically and adjusts calibration to ensure functioning within specified standards.

  • Abides by all Company safety and health policies and procedures. Must use personal protective


May require some higher education or specialized training/certification, or equivalent combination of education and experience.

  • 2+ years of experience in a similar position or strong experience as an end-user

  • Experience or expertise with Automation and/or Plate Readers in the life science/ biotech industry

  • Experience with troubleshooting and problem solving

  • Experience with the Agilent solutions is desired but not essential

  • Professional verbal and written communication skills

GEO LOCATION - Santa Clara Agilent Site

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 email [email protected]. EOE AA M/F/Vet/Disability/Sexual Orientation/Gender Identity.

For more information about equal employment opportunity protections, please see all of our notices for EEO below.,

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