As a Senior Technical Writer, you are a highly productive writer and a quick learner. You have an eye for detail and consistency, and exhibit unfailing attention to quality construction. Your strong technical skills and aptitude for organizing complex information enable you to pick up and apply new technologies, science, and standards rapidly and well.
You are dedicated to adding value, and understand the connection between product content, customer experience, and business success. Being part of a hard-working team that aspires to be the best in the industry engages your enthusiasm and commitment. You seek out opportunities to improve tools, deliverables, and processes, and show good judgment about when and how to drive change. Global thinking, consideration of downstream implications, and attention to sustainable infrastructure are part of your normal approach.
This position relies on effective engagement with many groups. The best candidate will quickly gain a reputation as a strong partner who intelligently gathers input from multiple stakeholders and deals effectively with ambiguous or missing information. Over time, your knowledge of the inter-dependencies between products enables you to see opportunities that others have missed.
- Work with R&D, Support, and Marketing to plan, write, and edit technical documentation for a variety of scientific audiences.
- Work with R&D to develop consistent and accurate written protocols from data capture sheets, and maintain a revision history.
- Convert protocols into customer-facing documents such as User Guides, Demonstrated Protocols, Tech Notes, etc with designated style, consistency, and attention to detail.
- Maintain visibility across customer-facing documentation from different product lines to ensure a consistent voice in terms of style and technical details and experimental process.
- Work with graphic designers to create high quality and instructive diagrams and illustrations.
- Release finished documentation to Document Control, and maintain organized records of all materials, drafts, and previous versions.
- Propose technical improvements to authoring tools and work with technical leads to evaluate and implement. Train scientists and other leaders in writing the best possible input material.