Senior Scientist, Advanced Genomics Applications (4294)

Organization
QIAGEN
Job Location
Redwood City, CA
Job Description

This is an exciting opportunity to join QIAGEN Advanced Genomics' growing team. Advanced Genomics commercializes QIAGEN's bioinformatics product portfolio, which includes Ingenuity, Biobase, and CLC bio products. This position places you in direct contact with our users and enables you to provide product and scientific advice to a wide range of researchers, bioinformaticians and clinicians with specialties spanning across various scientific disciplines.

As a member of the Applied Advanced Genomics group, you will work closely with our customers to help them leverage the full value of QIAGEN's bioinformatics applications and services. You will also work strategically with R&D teams, Sales, Marketing and the extended global Field Application Scientist teams to ensure the best possible experience for our users.

To fulfill the needs of this position we are looking for a demonstrated and multifaceted bioinformatician to work in a team of application scientists providing exceptional scientific and technical support for the Ad-vanced Genomics product lines including Biobase, CLC bio, and Ingenuity products. This position includes providing guidance and support to enable users to successfully harness our product lines to meet their advanced needs. This also includes modifying and/or establishing procedures internally for the support team to meet these customer requests. This position will require a sound understanding of IT systems and the ability to communicate key concepts to individuals and groups from various backgrounds.

Requirements

Customer Advocate:
• Must have critical thinking and problem solving skills to analyze, define, and solve complex customer scientific and technical concerns
• Gather, record and escalate customer feedback to guarantee a high quality and high con-sistency customer interface
• Contribute to improving customer facing touch points (help portals, product manuals, video tutorials, etc.)
• Establish and revise protocols our team uses for customer engagement
• Leverage experience installing and administering server systems, and comfort working and advising on multiple operating systems

 

Working with partners and multiple departments:
• Partner with multiple departments and global teams to resolve customer and/or process is-sues and follow up to ensure the same issues are not reoccurring
• Provide customer feedback to the product management teams and keep up to date with product development timelines and direction
• Ensure any issues are being prioritized and handled appropriately in a timely manner
• As a senior scientist you must be able to select methods, techniques and evaluation criteria for support team initiatives in collaboration with management

 

• PhD or equivalent experience in life science research, bioinformatics, or computational biology
• Knowledge and familiarity in analyzing and interpreting genomic data
• Experience in utilizing various software programs in biological research
• Excellent written, presentation and verbal communication skills
• Proven ability to solve complex problems in advanced genomics research arenas
• Exceptional team member in a highly skilled group of scientists
• Comfortable with interfacing with users via email, phone and in person
• Drive to explore, find solutions and achieve results
• Ease and interest in working with people from diverse backgrounds
• Excellent customer service skills, enthusiastic attitude, and solid work ethics

How to Apply

If interested, please apply online www.qiagen.com/careers

About Our Organization

QIAGEN N.V., a Netherlands-based holding company, is the leading global provider of Sample to Insight solutions to transform biological materials into valuable molecular insights. QIAGEN sample technologies isolate and process DNA, RNA and proteins from blood, tissue and other materials. Assay technologies make these biomolecules visible and ready for analysis. Bioinformatics software and knowledge bases interpret data to report relevant, actionable insights. Automation solutions tie these together in seamless and cost-effective molecular testing workflows. QIAGEN provides these workflows to more than 500,000 customers around the world in Molecular Diagnostics (human healthcare), Applied Testing (forensics, veterinary testing and food safety), Pharma (pharmaceutical and biotechnology companies) and Academia (life sciences research). As of March 31, 2015, QIAGEN employed approximately 4,300 people in over 35 locations worldwide. Further information can be found at www.qiagen.com.

New study finds bias against female lecturers among student course evaluations, the Economist reports.

A research duo finds that science and technology graduate students who turn away from academic careers do so because of changes in their own interests.

Students whose classmates are interested in science are more likely to think about a career in science, technology, engineering, and mathematics, a new study says.

CNBC reports that the genetic counseling field is expected to grow as personalized medicine becomes more common.