Senior Product Specialist

Organization
TriLink Biotechnologies
Job Location
9955 Mesa Rim Rd.
San Diego, CA 92121
Job Description

This dynamic, fast-paced Sr. Product Specialist role will interact with customers and employees at all levels, and will have responsibility for a wide range of customer service and technical support functions, by providing customer service in a responsive, empathetic, reliable, patient, resourceful, and assured manner. A true hands-on approach as well as the ability to successfully monitor the "pulse" of customers to ensure a high level of customer resolution and satisfaction. Responsibilities include:


Job Description:

  • Gain deep understanding of all essential technical product information, enabling a sophisticated level of customer service and technical support as well as custom quotation capabilities
  • Provide clear communications with customers and internal teams to ensure efficient execution of order fulfillment and product line management
  • Respond to all inbound requests, by email and phone, fulfilling requests in a friendly, professional , and timely manner
  • Evaluate, prioritize, and respond to assigned customer requests while documenting troubleshooting steps and issue resolution
  • Take ownership of customer issues, knowing when to escalate to appropriate resources
  • Interact cross-functionally with Marketing, Sales, Quality, and technical teams to support product knowledge and customer issues
  • Requires strong multitasking abilities to complete activities in a fast paced, deadline driven environment.

Key Competencies:

  • Communication Proficiency
  • Attention to Detail
  • Technical Capacity
  • Problem Solving/Analysis
  • Self- Starter
  • Stress Management/Composure
  • Leadership

Educational/Work Experience Requirements: BS or higher in life science with 5+ years life science industry experience. 

How to Apply

Please email resume to [email protected]

About Our Organization

TriLink is the leading provider of highly modified nucleic acids used by researchers and OEM partners in the fields of cellular and molecular biology.  Founded in 1996 with the goal of addressing the growing need for modified nucleic acids, TriLink's reputation for quality and for assisting its customers in solving complex chemistry needs is unsurpassed.

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