Senior Manager of Commercial Operations

Job Location
San Diego, CA 92121
Base, bonus and equity

A career at Sequenom has its benefits.

We are proud to offer our employees a comprehensive and competitive benefits program. This is our way of enriching the lives of you and your loved ones, and rewarding you for your dedication to the company.

Job Description

The Sr. Manager of Commercial Operations will lead the customer service, field operations, market access, customer experience and inside sales support for the Diagnostics commercial business.  Responsibilities: 

  • Responsible for customer support operations, including lean process opportunities to improve customer issue resolution time, increase internal operational capacity, and provide greater field representative coverage for urgent needs
  • Develop and implement web-based customer facing solutions and improvements – both patients and physicians/offices. This includes all aspects including web-based interfaces, ordering, streamline issue resolution, status updates for in-progress samples in the lab, error reduction, and reporting/resulting
  • Develop a yearly roadmap of critical goals and activities for the customer support, field operations, and inside sales team; monitor progress and identify additional programs as appropriate
  • Improve and optimize the customer experience and their interactions with Sequenom including web-based interfaces
  • Develop programs to capture customer and field feedback and monitor/report on findings and opportunities/areas for improvement
  • Responsible for identifying areas for cost reduction in personnel expense, field materials operating expense, materials and sample shipping expense, and other areas as appropriate
  • Coordinate with laboratory, marketing, IT, customer service, field operations, and billing in the implementation of new partnerships. Identify global opportunities to enhance product service delivery and customer experience
  • Work with leadership to develop programs to help improve account-level and overall profitability
  • Develop commercial operations metrics to review with executive team and ensure transparency in current processes, identify areas for opportunity and cost savings, and provide updates on ongoing projects and status/completion
  • LIS data resolution to ensure that both systems align in regards to account/provider information
  • Responsible for managing and expanding the market access footprint of Sequenom to enable further customer convenience and volume
  • Assist with the commercial launches of products
  • Bachelor’s degree in Biological Science or a related field, MBA preferred
  • 8+ years of relevant experience in marketing, finance, operational and/or consulting in the molecular diagnostic, biopharma and/or life science sector preferred
  • 5+ years in commercial sales analytics and/or operations in the LDT, Mdx or pharmaceutical industry desired
  • 3 year + experience in managed markets or billing, preferred
  • Demonstrated understanding of financial principles and their application to the commercial market
  • Highly proficient with all Microsoft Office applications and advanced database analytics applications
About Our Organization

As a life sciences company, Sequenom (NASDAQ: SQNM) has a guiding vision:  enable healthier lives through the development of innovative products and services. We serve patients and physicians by providing early patient management information.

What makes this vision a reality? Our deep commitment to "Quality of Science." For us, only the highest quality is acceptable. We accept nothing less in the science that supports every product and service we offer. From design and development to manufacturing and marketing of innovative technology, instrumentation and tests, "Quality of Science" is the common element in everything we do.

Sequenom Center for Molecular Medicine (doing business as Sequenom Laboratories), a wholly-owned subsidiary of Sequenom, provides best-in-class laboratory testing services with a focus on prenatal and ophthalmological diseases and conditions. Our services include the market-leading MaterniT21® PLUS noninvasive prenatal laboratory-developed test intended for use in pregnant women at increased risk for fetal aneuploidies.

Students whose classmates are interested in science are more likely to think about a career in science, technology, engineering, and mathematics, a new study says.

CNBC reports that the genetic counseling field is expected to grow as personalized medicine becomes more common.

Gladys Kong writes at Fortune that her STEM background has helped her as a CEO.

Social scientists report that the image of the 'lone scientist' might be deterring US students from STEM careers.