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Senior Field Applications Scientist, Next Generation Sequencing, Northeast

New England Biolabs
Job Location
240 County Road
Ipswich, MA 01938
United States
Job Description

New England Biolabs (NEB) is a seeking a Senior Field Applications Scientist who will be an integral part of the dynamic and growing NEBNext team.  As a next generation sequencing expert, the individual in this role will serve as a technical field contact for customers, provide pre-sales technical interactions, customer trainings and troubleshooting support, in conjunction with the in-house NEBNext team.

This role is based in Ipswich, MA and covers the region including New England, the Tri-Stare area and west to Michigan. 

Primary Responsibilities:

  • Provide expert level scientific, technical and applications support of NEBNext products (complementing the in-house NEBNext team), through on-site customer visits, presentations, workshops and scientific seminars in the field as needed, as well as via phone, webex and email.

  • Work with the US Field Account Managers to identify new sales and collaboration opportunities with existing and new customers.

  • Develop and maintain an understanding of individual customers’ needs through strong working relationships.

  • Develop wetlab customer training programs.

  • Support the automation of NEBNext product workflows, working with both customers and automation partners.

  • Provide customer feedback to Marketing and product development scientists.

  • Keep updated on all aspects of NEBNext products and NGS more broadly, including participation in relevant scientific conferences.

  • Assist in laboratory-based technical support and troubleshooting, as necessary.

  • Be a mentor to junior members of the team.

  • Be committed to providing exceptional customer service.


Required Qualifications:

  • Bachelor’s in a core life science discipline required; advanced degree preferred.

  • Minimum of 8 years’ experience in life sciences, with at least 1 year of experience in a sequencing laboratory using Illumina sequencing technology.

  • At least 2 years’ experience as a field applications scientist.

  • Experience and demonstrated proficiency with the entire sequencing workflow, from sample preparation to bioinformatic analysis.

  • Excellent communication and presentation skills, both written and verbal.

  • Strong project management skills and the ability to multi-task, prioritize and manage multiple projects simultaneously.

  • Broad knowledge of the sequencing market, networks of customers and other third parties in the NGS marketplace.

  • An understanding of the selling process in the NGS market.

  • Strong relationship-building skills.

  • Excellent interpersonal skills.

  • Be self-motivated, with the ability to work both independently as well as collaboratively with team members.

  • Ability to travel domestically >50% of time.

Preferred Qualifications:

  • Experience in development and implementation of automation of NGS library prep protocols.

  • Proficient in Microsoft Office.

How to Apply
About Our Organization

New England Biolabs, Inc. (NEB) is a privately held biotechnology company with a worldwide reputation for providing quality reagents for the molecular biology market. NEB’s customers range from small academic laboratories to major research institutions to large industrial corporations. NEB has a strong research focus, and relies on the cooperative interaction of a motivated workforce for its success.  NEB is located in a beautiful estate setting, LEED certified building north of Boston.



New England Biolabs is an Equal Opportunity/ Affirmative Action Employer of Minorities, Females, Disabled and Protected Veterans


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