You can help scientists do genomics because you know the field: you understand the questions that shape the discipline, how scientists address those questions, and what features of software are important for those purposes. You enjoy learning about products, becoming an expert user of them, and teaching other people how to use them.
You will interview prospective customers to evaluate their technical needs and determine how best to meet those needs, and consult on the design of custom bioinformatic analysis solutions. This will enable you to work with account managers as a technical resource during commercial operations. You will be the main communicator with the customer throughout their relationship with Seven Bridges, bringing back feedback to the team to help improve our product. You will work with a wide range of organizations - from individual research groups to departments at top ten universities, pharmaceutical companies, and large consortia. You are very people-oriented, and eagerly work to resolve problems and to maintain a positive and productive relationship.
Your frequent client interactions will allow you to contribute to the development of marketing and customer support materials, including product documentation and marketing information.