Sales Operations Manager

Pacific Biosciences of California
Job Location
1305 O'Brien Drive
Menlo Park, CA 94025
Job Description

As a part of the PacBio APAC team, this position will have direct customer interface, and will liaise with internal departments such as Sales Operations, Sales, Marketing, Field Service, Accounting, Legal, and Manufacturing.  The successful candidate must be a self-starter, able to take ownership of the role.  The ability to problem solve, marshal resources, and drive to success is highly desirable.  This position reports to the President & General Manager – APAC.

Sales Operations

  • Supports the Asia-Pac Sales Operations Order Management and Customer Service processes, in line with Corporate guidance and policies.
  • Ensures immediate response to customer requests, to maintain highest level of Customer satisfaction
  • Provides reliable data for reporting and planning purposes
  • Actively participates in quote-to-cash, cross-functional process improvements
  • Support to Sales during pre-sales negotiations (bid preparation, special requests in the quoting stage)
  • Order Validation process (terms and conditions analysis, report back to corporate and escalation as appropriate)
  • Order processing upon confirmation from corporate
  • Order shipment: cross-functional coordination to ensure timely and correct delivery
  • Returns process management
  • Order to delivery follow-up (open order report management, follow-up on any special contractual obligation) to ensure the most accurate and fast time-to-delivery/acceptance
  • Customer Call management – single point of contact for order inquiries; escalation and cross-functional solution of any issues/requests
  • Audit compliance (document controls, process controls)
  • Business Relationship Management with Asia Pac Distributors, for all Order Management related matters.

Contracts Coordination

  • Reviews and summarizes contracts and corresponds with internal clients regarding deal terms
  • Reviews, drafts and negotiates basic contracts
  • Performs other essential functions as assigned

Office Administrator

  • Responsible for supporting the smooth operations of the site and maintaining an orderly office
  • Support activities include but are not limited to: facility operations, security, safety and emergency preparedness programs, travel, purchasing, Green Initiatives, catering and foodservice, coordination of cleaning, office supplies, record retention, mail and shipping, recycling, HR support
  • Proper filing and maintenance of official documents
  • Responsible for preparing, managing and forecasting site operational costs
  • Organizing meetings, workshops, and teleconferences
  • Preparing presentation materials as required
  • Coordinating business travel and accommodation arrangements for senior management
  • Support marketing campaigns, activities and events as required
  • Manage external vendors


  • 5+ years of relevant experience (International experience is a plus)
  • Sales operations and order management with a manufacturing/products oriented company
  • Experience with SAP, preferably “SD” module
  • Ability to understand and interpret typical contract terms and conditions
  • Experience in Office Administration is preferred
  • Fast learner
  • Ability to successfully work in a dynamic environment
  • Able to work under pressure and tight timelines
  • Problem solving attitude and cross-functional perspective
  • Ability to initiate and complete process improvement through influence/teamwork
  • Understanding of basic SOX rules relative to order management
  • Strong verbal and written communication skills

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

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