Reporting to the Director of Quality, or a Senior Manager, the Quality Manager provides direct management to technical and managerial staff. The role determines the tactics required to achieve departmental and plant/business objectives. Through outstanding communication; effective problem solving and active management of ambiguous situations; manager ensures product safety, product quality and compliance with all relevant global regulations and customer expectations.
Success is measured in terms of the frequency and scale of product quality and organizational issues. Through stakeholder engagement; and people development; the Manager produces durable and industry leading results supporting key business drivers.
• Engages with quality networks as well as the business unit and associates toward the effective promotion and alignment of organizational goals to the company’s mission and vision.
• Proactively identify and work through obstacles that may hinder associates from focusing on and delivering their individual impact goals. Fulfill obligations in order to comply with applicable regulations and procedures.
• Function as the technical Quality leader within the competencies managed by the plant/business
• Effectively navigate and lead through the challenges of change and establish key stakeholder engagement focused on win-win solutions.
• Continuously evaluate departments/plants/business progress toward tactical goals and objectives adapting them to meet customer and business needs
• Pursue and actively manage key stakeholder relationships that support the broader strategy that are impacted by department/plant/business goals.
• Develop and implement best quality practices.
• Manage customer impacting issues; prioritizing quality and compliance minded solutions that uphold the product quality, the company and its standards.
• Maintain positive and cooperative communication and collaboration with all levels of employees, customer, contractors and vendors.
• Pursue and maintain a functional knowledge of global regulation affecting the local business.
• Contributes to the attainment of budget goals by managing department spends, may manage a formal budget
• Manages, occasionally through subordinates supervisors, the coordination of the activities with responsibility for results, including costs, methods, and talent management.