Project Manager

Organization
Twist Bioscience
Job Location
San Francisco, CA
Job Description
  • The Project Manager will be responsible for all aspects of project management for the custom products and services business within Twist Bioscience. This includes providing customer support and coordination of services projects. This position handles all phases of customer communications required for execution of a custom services projects.

     Responsibilities:

    • Respond positively to and expeditiously process all incoming customer inquiries
    • Assess individual customer requirements and direct activities to appropriate departments
    • Responding quickly and professionally to all customer inquiries, including pricing, availability, order status, shipping details and support requests
    • Collect customer requirements for services execution
    • Provide updates on project progress at agreed on intervals to customers
    • Prepare quotes for services after collecting customer requirements
    • Work with the services teams to collect costing for proposed services as part of quote preparation
    • Manage communication between customers and the internal team providing order fuilfement
    • General knowledge of molecular biology work flows
    • Participate in training the sales teams and support selling activities as appropriate.
    • Support creation of content collateral and product messaging to convey value proposition to target markets
    • Manage services capacity for customer satisfaction and business goals
Requirements
  • Customer communication from inquiry to delivery of services
  • Understanding of services offering and customer workflows that the services offerings address
  • Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations and sales teams
  • Demonstrated track record of managing projects that meet customer expectations
  • 2-3 years of relevant work experience in the life sciences or related field, with >2 years in a customer facing role
  • Requires bachelor’s degree in Biology, Chemistry or related Life Science. Advanced degree and / or hands on laboratory experience a bonus
  • Outstanding leadership, teamwork, and communication skills
  • Hands on, high energy, positive attitude with a can do attitude that gets it done
  • Ability to travel up to 20%
How to Apply

To become part of this growing start-up, please go to http://grnh.se/sfbjv71 and apply!

About Our Organization

At Twist Bioscience, our expertise is accelerating science and innovation by leveraging the power of scale. We have developed a proprietary semiconductor-based synthetic DNA manufacturing process featuring a 10,000-well high throughput silicon platform capable of producing synthetic biology tools, including genes, oligonucleotide pools and variant libraries. By synthesizing DNA on silicon instead of on traditional 96-well plastic plates, our platform overcomes the current inefficiencies of synthetic DNA production, and enables cost-effective, rapid, high-quality and high throughput synthetic gene production, which in turn, expedites the design, build, test cycle to enable personalized medicines, pharmaceuticals, sustainable chemical production, improved agriculture production, diagnostics, biodetection and data storage. For more information, please visit www.twistbioscience.com. Twist Bioscience is on Twitter. Sign up to follow our Twitter feed @TwistBioscience athttps://twitter.com/TwistBioscience.

 Twist Biosciences is an equal opportunity and e-verify employer. 

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