Polymerase Technical Support Specialist

New England Biolabs
Job Location
Ipswich, MA 01938
Job Description

Reporting to the Technical Support Manager, the individual in this position will primarily be responsible for providing technical support to customers for the Polymerase product line.  In addition, this individual will work closely with the Marketing Department and Polymerase Development and Production teams to maintain the appropriate technical literature in manuals, written materials and the NEB website. 

Primary Responsibilities:

  • Deliver best-in-class technical support by responding to technical inquiries from customers, NEB’s US Field Account Managers and inside sales team via phone and email.

  • Provide technical assistance for our polymerase product portfolio to NEB’s international subsidiaries and international distributors.

  • Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts.

  • Assist the Marketing Department and the Development and Production teams with the maintenance of technical literature in the form of manuals, marketing materials and product information on our website.

  • Assist in the maintenance of technical support systems in conjunction with the tech support team. 

  • Participate and assist in technical training sessions as needed.  


Qualifications and Experience:


  • Bachelor’s degree in biochemistry, molecular biology, or related discipline; advanced degree preferred.    

  • Minimum of 3 years of relevant experience

  • Hands on experience with basic molecular biology laboratory techniques with specific emphasis on DNA amplification, quantitation and detection techniques such as PCR, qPCR and RT-PCR applications and workflows.

  • Strong interpersonal skills and the ability to effectively collaborate with others.

  • Excellent verbal and written communication skills.

  • Excellent organizational skills and a high level of self-motivation.

  • Experience in a customer-facing role is preferred.

How to Apply
About Our Organization

New England Biolabs, Inc. (NEB) is a privately held biotechnology company with a worldwide reputation for providing quality reagents for the molecular biology market. NEB’s customers range from small academic laboratories to major research institutions to large industrial corporations. NEB has a strong research focus, and relies on the cooperative interaction of a motivated workforce for its success.  NEB is located in a beautiful estate setting, LEED certified building north of Boston.


New England Biolabs is an Equal Opportunity/ Affirmative Action Employer of Minorities, Females, Disabled and Protected Veterans


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