Operations and Maintenance Manager

Genomic Health
Job Location
Redwood City, CA 94063
Job Description

The Operations and Maintenance Manager is responsible for providing the overall management and daily supervision of the Facilities Maintenance staff and contracted service providers required by the company to maintain the company's buildings and related building support equipment at optimum service levels. The manager is responsible for instructing staff and performing skilled building and equipment maintenance. The manager will establish and maintain policies and procedures which ensure that building and equipment maintenance are performed at required frequencies. This is a key position for ensuring business continuity at Genomic Health by ensuring uninterrupted availability of properly functioning equipment and facilities required for daily operations.


  • Oversee and administer all aspects of facilities maintenance activities associated with the support of buildings, building support systems and related equipment.
  • Daily monitoring and tracking of submitted work orders to ensure appropriate prioritization and assignment to staff, contractors and service providers.
  • With aid of the CMMS (computerized maintenance management system), define and establish required frequencies of maintenance and service necessary to maintain optimum equipment performance.
  • Supervise direct reports, including interviewing, hiring, training, goal-setting, and performance evaluation.
  • Inspect and ensure that all maintenance work performed complies with applicable code, quality and service standards.
  • Continuously assess short and long term workplace and service demands to ensure correct alignment of staff resources to meet performance and operational requirements.
  • With assistance of the Facilities Coordinator, maintain building and equipment files and maintenance records.
  • Perform administrative responsibilities including establishing, monitoring and controlling the Maintenance Department budget to ensure spending remains within approved and budgeted levels.
  • Continuously evaluate service provider performance for compliance with service contracts and established company performance standards.
  • Ensure that safety procedures and practices are adhered to by all maintenance staff, vendors, suppliers, service providers, contractors and any other persons involved in maintenance operations.
  • While acting in a lead role, work with maintenance department staff to assess and troubleshoot equipment performance issues. Identify root cause and develop proposed corrective and preventive action as required.
  • Plan for and manage the installation of equipment as may be required for replacement and new installations.
  • Plan and schedule afterhours support of critical systems maintenance. On an as required basis respond to building and equipment related emergencies during off-hours, weekends and holidays.
  • Identify, implement and monitor energy conservation measures which promote sustainability and reduce operating costs.
  • Serve on and partner with the site Safety Committee. Ensure that at all times any equipment impacting safety remains in good operating condition.
  • Review drawings and provide input as needed for construction projects.
  • Perform other duties as






Minimum ten years of experience with an attained journeyman skill level in a discipline related to the facilities maintenance or construction industry, with four years of experience as a manager / supervisor. Requires a thorough understanding of commonly used systems and procedures associated with preventative maintenance, scheduling and CMMS programs. Knowledge of major trade disciplines including: heating, ventilation and air conditioning (HVAC), plumbing, electrical and carpentry is essential. Ability to read, analyze, interpret blue prints, equipment schematics, and operation and maintenance manuals required. Ability to respond both orally and in writing to common inquiries or complaints from employees and organizations internal and external to the company. Ability to write operating procedures, employee performance reviews, routine correspondence and documentation internal to the company is required.


REQUIRED additional skills include:


  • Excellent communication and interpersonal skills required for routine and daily communication with employees, managers and internal customers.
  • Outstanding and well-demonstrated written, verbal and presentation skills are required.
  • Able to interpret complex service / equipment issues and recommend course of action. Able to prioritize and drive to results with high emphasis on performance and quality.
  • Ability to work independently as an individual contributor and as part of a team.
  • Knowledge of BMS (building management systems) and HVAC controls typical to a high-tech office and laboratory environment.
  • Knowledge of common wet laboratory infrastructure and utility systems including RO/DI water, CDA (clean dry air), compressed gases, fume hoods, safety equipment, etc.





  • Knowledge of Building, Fire, and Life Safety codes applicable within a high-tech office and laboratory environment.
  • Ability to perform hands service and maintenance tasks to augment current staff and help to train and develop subordinate employee technical skills.
  • Prior experience of having served as an ERT (emergency respond team) and first aid team member.
  • Working knowledge of federal, state and local regulations applicable to the maintenance and operations of office and laboratory environments.





  • Standing or sitting for long periods of time may be necessary.
  • Regular lifting is (generally not greater than 25 pounds) necessary; Facilities, Materials and Engineering employees occasionally must lift at least 50 pounds.
  • Required to climb ladders, work outdoors and on rooftops during the course of troubleshooting and repairing equipment.
  • May be exposed to hazardous materials.
  • Routinely required to enter wet chemistry lab environments where appropriable safety equipment must be worn.


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