Molecular Diagnostics Product Support Manager

Great Basin Scientific
Job Location
2441 S 3850 W
Salt Lake City, UT 84120
$55K - $75K DOE
Job Description

The Molecular Diagnostics Product Support Manager investigates, documents and resolves technical problems reported by our clients (hardware, software, workflow/training, assay use), which have been escalated to Product Support from various departments.  These issues are often urgent in nature, so the focus of this role will be to ensure that every client receives prompt, accurate and professional assistance, and that all product issues are reported and closed per the company’s standard operating procedures (SOPs) and per Regulatory requirements. Customer satisfaction is our number one job!

The Molecular Diagnostics Product Support Manager proactively uses data analysis of site success and issues in order to provide insight reports to the senior management team regarding trends in the usage and performance of our molecular diagnostic solutions.

The Molecular Diagnostics Product Support Manager will play a critical role in product evaluations, testing, workflow enhancements and recommendations, training, and product rollout. This position will work in a highly collaborative manner with Customer Support, Product Management, Sales, Engineering and R&D departments.

This position requires flexibility in work hours, with a rotating schedule of evening, weekend and holiday on-call required. At times, this position may require travel to customer and trial sites for training and product validation.


Candidates should be familiar with the concepts, practices, and procedures common to clinical molecular infectious disease diagnostics. The right candidate will have exceptional customer interaction skills, analytical skills, have strong presentation skills and be comfortable presenting data to a variety of constituents. Must be highly skilled at communication both written and verbal and should be able to interact with a variety of scientific levels from novice to expert. This position requires a Bachelor's degree in a Life Science, Molecular Biology, Microbiology or related field.

How to Apply

Please email either a .pdf file or Microsoft Word document of your CV/resume to Scott Rowley, Please include in the body of the email a cover letter explaining why you want to be a Basineer, why you are a fit for this position and your salary requirements. Failure to use the appropriate file formats for your CV and/or failure to include an explanatory cover letter will disqualify for the advertised position.

About Our Organization

Great Basin Corporation is a diagnostics company that is dedicated to the development of simple, yet powerful, sample-to-result technology and products that provide fast, multiple-pathogen diagnoses of infectious diseases. Our vision is to make molecular diagnostic testing so simple and cost-effective that every patient will be tested for every serious infection, reducing misdiagnoses and significantly limiting the spread of infectious disease.

In order to meet this vision, Basineers (as we refer to ourselves) embrace our corporate values of Collaboration, Urgency and Discipline.  If you love to collaborate to meet objectives and are driven to work with urgency and discipline, we want to talk to you!

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