Manager, Sales Operations

Genomic Health
Job Location
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Redwood City, CA 94063
Job Description

The Sales Operations Manager plays a critical role in help drive Sales and Commercial Operation’s strategic and operational needs by providing analytical support in the following areas, but is not limited to sales reporting, planning, targeting, territory alignment, incentive compensation administration, CRM management in, and business process implementation. The Sales Operations Manager must be effective at coordinating across multiple organizations and influencing to achieve results. This position reports to the Director, Commercial Planning & Analytics.

  • Supervise and provide ongoing analytics for all data related to sales and sales force performance.
  • Manage sales and Managed Care territory alignments. Periodically, work with management to ensure optimal alignment.
  • Provide analytical support for decision making of sales planning, targeting, marketing campaigns, performance ranking.
  • Develop, monitor and continuously improve metrics and measurements for tracking sales results.
  • Ensure accuracy and timely distribution of weekly, monthly and quarterly sales reports
  • Proactively identify reporting needs of the Commercial organization, perform ad-hoc report builds.
  • Work with IT and Business Intelligence department to ensure data/report availability and accuracy.
  • Work with Customer Service to assist with their reporting and analytical needs for their operations.
  • Work with Commercial cross-functional team to identify, analyze, and improve processes which may affect the Sales and Commercial Operations organizations.
  • Manage Sales Incentive Compensation Analyst; administer the incentive compensation plan in an accurate and fair manner.
  • Provide the incentive compensation accruals to the Finance analysts.
  • Serves as project and technical lead in CRM SFDC Sales Analytics related implementations.
  • Act as SFDC administrator managing the Salesforce Automation (SFA) logistics.
  • This role is expected to ask probing questions to gain understanding. The ability to form lasting relationships with field sales representatives will be ideal for this role.
  • Minimum of 7+ years in relevant customer support, sales administration and analytics experiences in diagnostics, biotechnology or pharmaceutical companies preferred.
  • Understanding of the oncology marketplace and the sales process of an oncology sales force is highly desirable
  • Prior International Sales administration & analytics experiences a plus.
  • Bachelor’s degree is required, advanced degree is valuable.
  • Thoroughly understands Health Care account data sources, including data structure and collection methods.
  • Conscientious of the sensitive nature of information.
  • Strong analytical & statistical skills with the ability to manage large quantities of data.
  • Excellent attention to detail in reporting and analysis.
  • Outstanding written and verbal communication skills with the ability to communicate across multiple functions and levels.
  • Ability to produce reports and presentations with complete & coherent analysis and sound recommendations.
  • A strong track record of being able to handle multiple assignments simultaneously and prioritization of tasks.
  • Proven creative and critical thinking aptitude/ability.
  • Ability to build sales, financial, or compensation models/scenarios.
  • Able to make and meet strict deadlines.
  • Technical mastery of Tactician Software, VBA, SQL, MS Excel, MS Access and PowerPoint.
  • Have prior supervisory experiences in managing cross-functional projects.

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