Manager Operations

Job Location
Indianapolis, IN
Job Description

The Sample Services Manager is responsible for management and supervision of the Covance Sample Services teams and processes to ensure successful implementation of the samples services strategy, processes and controls. Responsibilities also include developing, implementing and revising departmental procedures, resolving problems, personnel management and budget management. The manager plays key role ensuring that client needs and expectations are understood, communicated and met.

Essential Job Duties Include:

- Provide day-to-day management support to the team
- Develop and implement policy and procedures to improve quality, service level, productivity, and cost effectiveness of the teams.
o Monitor and track department activities and resources
o Guide the development, validation and implementation of new processes
o Ensure preventative and corrective measures are identified and implemented
o Develop a team and competencies needed to successfully implement department's strategy and achieve department's objectives
o Ensure the consistent implementation, use and review of SOPs
o Work actively with commercial groups, customer support areas, laboratory management, and other managers to provide information and facilitate project initiation and on-going project management
o Maintain written training program for the department staff on procedures, operation and protocols in the department
o Maintain high level of safety awareness, observing universal precautions, and preserving orderly departmental appearance
- Collaborate with regional managers to ensure all Sample Services processes and initiatives are global
- Work with the sale and marketing team to identify and develop business opportunities
- *Work with clients to understand their unique needs and provide solutions for sample services
- Participate in the sample service activities related to planning, budgeting, re-organizations
- Instills and manages a culture of continuous improvements, quality and productivity
- Manages and Supervises staff including but not limited to:
o Coordinating and monitoring progress to ensure achievement of timelines and goals
o Day-to-day management and supervision of individual team members
o Completing thorough, timely and well-documented performance evaluations and interim progress reviews
o Establishing and monitoring performance objectives for direct reports, communicating performance issues, and taking corrective action where appropriate
- Monitor, track, manage and ensure resolution of all customer complaints, issues
and concerns.
- Ensures all services failures are identified, tracked and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur again.
- Effective and timely adherence to management communications, meetings and procedures.
- Other duties as assigned.

Covance is one of the world's largest and most comprehensive drug development services companies with more than 10,000 employees in 60 countries. Through its nonclinical, clinical and commercialization services, Covance has helped pharmaceutical and biotech companies develop one-third of all prescription medicines in the market today.

This is an exciting opportunity to join our team!

Minimum Required:

- Minimum 3 years of management experience
- Process improvement
Experience Minimum Required:

- Minimum 3 years of management experience
- Process improvement
EEO Employer Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran). Your confidentiality and privacy are important to us.

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