Manager, IT

The Jackson Laboratory for Genomic Medicine
Job Location
Farmington, CT
Job Description

The Jackson Laboratory for Genomic Medicine is seeking a Senior Manager, IT with successful experience ensuring efficient and effective delivery of the IT strategy and plans within Life Sciences or research organization. The incumbent is expected to set ambitious goals aligned with research imperatives and ensure adequate communication within the business. The Senior Manager, IT provides IT leadership to the Clinical Research function.
• Provides clear direction to and manages an organization of professionals to ensure achievement of operation plan objectives by creating clear performance and development plans, rewarding performance and contributing the talent pipeline of the function.
• Fosters an environment of teamwork.
• Encourages innovation in the right places.
• Ensures the right people are in the right jobs and develops first-line managers as part of the Informatics talent management process.
• Plans, organizes and controls the performance of managers and where necessary. Initiates corrective actions to cover short-falls in performance and develops capability.
• Drives efficiencies by utilizing globally harmonized key processes for IT operations.
• Cultivates, disseminates, and enforces functional policies, procedures and quality assurance best practices.
• Manages the allocated budget to IT standards, following all legal, regulatory IT guidelines and SOPs.
• Constantly evaluates actual needs and reflects them in the forecast events, releasing budget when not required.
• Constantly strives to achieve or exceed industry standard costs.
• Understands and takes ownership for the wider infrastructure agenda and engages managers and colleagues in the organization to further pro-actively communicate/cascade key priorities of organization and required 
accountabilities within the team.
• Establishes and maintain regular written and in-person communications with scientific faculty, executives, department heads, and end users regarding pertinent IT activities.
• Establishes an environment where open two way communication and learning is possible.
• Ensures the delivery of complex solutions in the area of genomic research.
• Guarantees the end-to-end integration of the solutions for clinical research and clinical services.
• Ensures all relevant process, quality and security guidelines are embedded in the designs from the early stages.
• Takes a leading role in Research project evaluation and assessment ensuring the identification of high ROI targets, high business value projects as well as the completion of the projects on time and within budget.
• Keeps abreast of latest developments in Life Sciences and BIO IT.
• Takes leading role in RFPs and vendor discussions under the direction of the CIO when required to provide technical advice and options to the research faculty.
• Contributes to the definition of technology roadmap for research by close collaboration with IT strategy organization and by transforming emergent technology proposals into deployable solutions.
• Participates in the strategic definition of IT and owns horizontal responsibilities aimed at the continuous improvement.
• Ensures compliance with Quality, PCI, HIPPA and all other approved process and quality guidelines.
• Ensures all initiatives comply with security guidelines as dictated by IT Security.
• Drives the service and financial impact analysis of the proposed solutions in coordination with the service management functions.
• Prepares business cases for new research solutions and presents, defends and leads to approval the technology solutions.
• Evangelizes, communicates, markets and supports the introduction of the services developed in the area of responsibility.
• Ensures resolution of the support/problems to ensure SLA objectives are achieved.
• Aligns and prioritizes the capabilities in the team around root cause investigation, making proposals and fixes and ensuring necessary work is carried out and delivered.
• Establishes the connections with and supports the incident, capacity, availability, release and change management processes and with any other process in the area of responsibility when so required.
• Develops and/or implements approaches and tools to effectively manage the scientific computing and storage resources.


• 5-9 years’ management experience of IT support of Life Sciences or BIO IT organization, with proven track record of running high performing environments
• Educated to bachelor’s degree in engineering or business field, or equivalent experience
• Energy, drive and commitment to implement change across multiple locations
• Successful delivery experience in IT for a Life Sciences organization
• Experience leading multi-national teams, in a virtual environment
• Demonstrates strong customer, quality, cost and delivery focus
• Availability for on-call support as escalation manager
• Excellent coordination and organizational skills
• Innovative, responsible and reliable

How to Apply

Please apply online to

About Our Organization

The Jackson Laboratory is an independent, nonprofit biomedical research institution based in Bar Harbor, Maine, with a facility in Sacramento, Calif., and a new genomic medicine institute in Farmington, Conn. We employ more than 200 Ph.D. scientists and a total of more than 1,400 employees. In 2011 and 2012, researchers voted The Jackson Laboratory among the world’s top 15 “Best Places to Work in Academia” in a poll conducted by The Scientist, a magazine for people working in the life sciences. The Laboratory draws on an 83-year reputation for excellence in mammalian genetics, built on the groundbreaking discoveries of its own researchers and on the development and global distribution of the most diverse collection of genetically unique mouse strains in the world. The Jackson Laboratory is a National Cancer Institute – designated cancer center. Our research covers a broad range of genetic disorders, including cancer, diabetes, neuromuscular and neurodegenerative disorders, autoimmune disorders, and conditions related to reproduction, development and aging. The Laboratory’s mission is to discover the genetic basis for preventing, treating and curing disease, and to enable research and education for the global biomedical community.

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