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Manager, Field Applications Scientist (FAS) - West Coast

Organization
Pacific Biosciences
Job Location
1305 O'Brien Drive
Menlo Park, CA 94025
United States
Salary
Competitive
Benefits

PACBIO EMPLOYEE BENEFITS

PacBio’s success was built on innovation. Our future success is dependent on the continuation of this tradition, and we can only achieve this goal by working in teams that foster diversity, creativity, and high performance. Our employees largely contribute to our success, and we understand the value that a comprehensive benefits package holds for our employees and their families.

While specific benefit offerings vary by country, we strive to provide:

  • Competitive coverage. Plans that reflect current market practice and the level and type of benefits that companies like PacBio provide.
  • Flexibility. PacBio recognizes the diversity of our employee population and has benefit choices that meet a wide variety of needs.
  • Quality. PacBio strives to contract with leading health and benefits carrier partners who maintain high standards of service.
  • Financial protection. Insurance and retirement plans that help keep you in good financial shape.

The following summarizes programs offered in the U.S.

 

Healthcare and Insurance Plans

  • Choice of HMO, PPO, and High Deductible medical plans
  • Health Savings Account, which includes employer funding
  • Comprehensive dental and vision plans
  • Employee assistance program
  • Company-paid accident and life insurance programs, with options to purchase additional coverage at group coverage rates to further support and protect employees and their families
  • Company-paid travel accidental death and dismemberment plan
  • Company-paid short and long-term disability insurance
  • Flexible Spending Accounts for Health Care and Dependent Care Reimbursements

Commuting Benefits

  • Pre-Tax Commuter Transit and Parking Spending Accounts
  • Shuttle service to and from local Caltrain stations
  • Bike lockers and shower facilities
  • Electric car charging stations (FOC)

Financial Planning

  • Competitive pay including incentive and equity programs
  • Employee Stock Purchase Plan (ESPP) offers eligible team members the opportunity to purchase company stock at a discount
  • 401(k) Retirement plan

Time Off Programs

  • We welcome flexible work arrangements, subject to specifics of the role
  • Generous holiday schedule
  • Vacation accrual up to 15 days per year
  • Paid sick leave up to 80 hours per year
  • New Parent Leave

Wellness

  • Wellness program with valuable health incentive opportunities
  • Annual health fair
  • Vaccination clinics
  • Fully equipped on-campus fitness center
  • Certified instructor-led fitness classes

Professional Development

  • Course curriculum available through LinkedIn Learning
  • Quarterly patent awards program

Additional Perks

  • Onsite cafeteria
  • Food trucks
  • Coffee bars
  • BAGs (happy hours)
  • BBQs
Job Description

Manager, Field Applications Scientist (FAS) – West Coast, United States

Pacific Biosciences™ is seeking a Manager, Field Applications Scientist (FAS) with a strong customer focus to support installations, training, validation and implementation of SMRT™ sequencing technology with the Sequel & Sequel II instrumentation. 

The ability to communicate with your team, customers, marketing, internal support and development, and disseminate results to diverse audiences are important aspects of this role.  In addition, pre-sales and post-sales activities will be conducted in conjunction with our Sales organization.

This individual will be working in a fast-paced commercial environment.  This includes interacting with customers as well as other scientists and engineers from a wide variety of backgrounds. This individual is a partner to the customer in the understanding and analysis of data derived through the use of our 3rd generation sequencing platform.

The position will be based on the West Coast area of the United States.   The candidate must live near an international airport.

Responsibilities:

  • Manage a growing team of Field Application Specialists across the western half of the US
  • Hire and oversee the onboarding, training, and career advancement of new Field Application Scientists
  • Continue to drive best in class support from the PacBio FAS team
  • Mentor and coach team members on training, presentation skills and troubleshooting
  • Assist customers in designing and conducting experiments to effectively utilize the Sequel & Sequel II instrument in their laboratories
  • Assist Technical sales in driving adoption and use of PacBio products and applications.
  • Work with Technical Support team to provide timely technical and application assistance in response to customer inquiries
  • Work with Account Managers to identify business opportunities, understand customer research needs and position appropriate PacBio products and solutions
  • Assist Sales and Marketing teams in conducting scientific presentations
  • Work with Market Development team to define/develop models for competitive positioning of Single Molecule Sequencing Real-Time (SMRT™) technology
  • Develop and maintain positive relationships with customers and key opinion leaders in assigned territory
  • Be a customer-minded individual with the empathy to understand customer concerns
  • Able to efficiently problem-solve and overcome technical challenges in the field
  • Team player who can effectively integrate internal and field-based activities across functions to support customer requirements
  • Assist in the development of technical documentation and training presentations
  • Provide scientific and applications feedback to R&D, Product Marketing, and Sales teams


All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities. 
 

Requirements

Position Requirements:

  • Minimum of a Master’s degree or equivalent experience (Ph.D. preferred) in Molecular Biology/Genetics, Biochemistry, Bioinformatics, Computational Biology, Statistics, Computer Science, or in a Life Science or Engineering field
  • 5+ years of experience in field applications and pre-/post-sales customer support; and in managing a remote field team handling installation, training, validation, implementation, and application of next-generation DNA sequencing instruments and assays


Experience in:

  • Operating next-generation DNA sequencing instruments and assays
  • Molecular biology/molecular genetics and biochemistry laboratory techniques
  • Analysis of next-generation DNA sequencing data
  • Knowledgeable in bioinformatics tools to support next-generation DNA sequencing, including common DNA sequence analysis tools and workflows such as sequence alignment, genome visualization, comparative genomics, sequence/structural variation discovery, and epigenetics
  • Excellent verbal and written communication skills
  • Excellent oral presentation skills
  • Experienced in conducting scientific presentations to internal and external audiences for pre- and post-sales activities
  • Familiarity with the scientific publication process and associated experimental design requirements
  • Excellent troubleshooting abilities
  • Demonstrates excellent documentation skills; exhibits thoroughness and attention to detail to ensure that job tasks are completed with a high level of quality
  • Ability to work independently and collaboratively with other field team members
  • Ability and willingness to travel up to 75% of the time
  • Lives near an international airport and possesses a valid driver’s license
  • Strong time management, organizational and planning skills are essential


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation. 

How to Apply

Please apply at: https://jobapply.page.link/CH8R

 

About Our Organization

PacBio is the leading provider of high-quality sequencing of genomes, transcriptomes & epigenomes.

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