Manager Case Resolution, Virology

Roche Molecular Systems
Job Location
Branchburg, NJ
Job Description

For our Case Investigation & Resolution Unit (CIR) department, we are looking for a Department Head (Manager / Sr. Manager), leading the team for our Virology portfolio of Roche Molecular Diagnostics. In this challenging, truly global, leadership position, you will be working in a professional role for covering the following key responsibilities:


  • Provide leadership and manages day-to-day operations of the Case Investigation & Resolution (CIR) Virology group (8 – 10 direct staff) at the Branchburg site and is responsible for the end-to-end investigation and resolution of complaints and inquiries for the Virology product line
  • Responsibility for interfacing with, and meeting the expectations of, key stakeholders within the BA, affiliate organizations, global functions and individual customer sites (as necessary)
  • Responsibility to develop a high-performing team, including, individual development planning to ensure team members are capable of performing the required tasks for the assigned products. Ensures that the team members have the technical knowledge to handle cases and that the regulatory requirements are understood and adhered to.
  • Drives actions that support CIR goals related to complaint handling metric, budget, employee development and projects.
  • Member of the CIR RMD Reagents Leadership Team and the Case Monitoring & Resolution Extended Leadership Team. Lead and/or support activities impacting the CIR and/or CMR as a whole.
  • Performs supervisory functions including performance management and providing career development guidance for direct reports.
  • Effectively collaborates with HR business partner when performance issues arise.
  • Responsible for providing appropriate level of training and development opportunities for staff.
  • Participates in or leads project-based activities (e.g., process optimization, knowledge transfer, new product launch support and process improvements) to support CIR goals.
  • Keeps leadership informed of critical product issues and status of team.
  • Ensures that the team performs work according to established internal procedures and is compliant with external regulatory agencies (e.g., FDA, LRQA).
  • Leads periodic meetings as required with direct and/or indirect staff to review production plans and to align the group with the overall site strategy.
  • Has ability to communicate effectively in small and large group settings, to summarize complex information and to present to senior staff.
  • Possesses strong problem-solving skills.
  • Leads or participates in investigations related to complaint cases with significant customer or business impact - forms conclusions and makes recommendations.
  • Provides or implements process improvements/corrections on time and documents improvements according to established procedures.
  • Participates in routine training activities to maintain/enhance own technical skill level and supervisory abilities.

Who you are

You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.



  • B.S. in Molecular Biology, Biochemistry, Chemistry, Business or other related discipline or relevant experience
  • M.S. or PhD in Molecular Biology, Biochemistry, Chemistry, Business, Quality/Regulatory or related discipline preferred
  • Typically, 8 to 11 years of relevant industry experience
  • Experienced in clinical laboratory, hospital and diagnostics industry
How to Apply

The next step is yours. To apply online today and to learn about other exciting positions, please go to: and enter Job ID #3089993044 in the “Keyword” box underneath the Global Job Search field or directly at,%20Virology


Roche is an Equal Opportunity Employer

About Our Organization

Who we are

At Roche, 88,500 people across 150 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

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