Laboratory Scientist, Technical Support

Job Location
Sunnyvale, CA 94089
Job Description

The successful candidate assists in the coordination of activities pertaining to proficiency testing, discrepant result reports, laboratory accreditation assistance, and laboratory maintenance & management.

 

  • Acts as a primary technical support for proficiency testing activities including ordering, testing, result submission, and reporting,
  • Performs various technical laboratory procedures for the purposes of troubleshooting or investigating cases,
  • Maintains Technical Support laboratory spaces including inventory of reagents and consumables, periodic maintenance, and other preventive maintenance on instruments as required,
  • Collaborates with cross-functional teams such as Medical Affairs, Scientific Affairs, Global Product Support, etc. as needed for troubleshooting or investigating cases regarding specimens and clinical results,
  • Provides administrative support for documentation and routing of reports,
  • Provides support for laboratory accreditation inquiries pertaining to the use of Cepheid products for diagnostic use,
  • Updates and curates knowledge base for assigned topics as needed.

 

Requirements
  • Associate’s or Bachelor’s degree in Life Science or Clinical/Medical Laboratory Science; or equivalent combination of education and experience to perform at this level,
  • 3 years with a Bachelor’s degree or 5 years relevant experience with an Associate degree as a Medical Laboratory Technician or Clinical Laboratory Scientist in a hospital or commercial clinical laboratory, or previous relevant experience with another manufacturer’s Proficiency Testing program,
  • Working knowledge of Cepheid product lines,
  • Good understanding and ability to follow complex procedures and processes,
  • Advanced knowledge and application of commercial computer application packages such as MS Office, web browsers, etc.,
  • Excellent written and verbal communication skills,
  • Outstanding troubleshooting and problem-solving skills,
  • Thrives in a dynamic, fast-paced, and constantly changing environment,
  • Self-motivated, organized, and possess strong attention to detail,
  • Flexible to work weekends and holidays if necessary.

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How to Apply

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