Key Account Specialist

Organization
Twist Bioscience
Job Location
455 Mission Bay Blvd, South
San Francisco, CA 94158
Job Description

Twist Bioscience is a company that is accelerating science and innovation through rapid, high-quality DNA synthesis technology. Twist is seeking a Key Account Specialist to interface with strategic accounts as part of the Global Key Accounts Program.  This individual will track high volume orders from input to invoice.  The role involves strong interpersonal skills as it entails working cross-functionally between customers, customer support, finance and manufacturing. Orders must be evaluated during intake and properly priced upon shipment.  A strong understanding of billing and invoicing and a basic understanding of DNA and/or life science products is required.

Key responsibilities

  • Maintains up to date knowledge of projects currently in the operations queue and provides updates to stakeholders on progress as necessary.
  • Provides information to assist customers in making a decision about which product to order
  • Validates accuracy of sales orders entered by peers. Provides guidance to resolve errors or escalates to Manager for resolution of errors.
  • Handles product and order inquiries via phone and email with internal and external customers to provide direction or solution.
  • Aides in sales quote generation for the field commercial team
  • Works to resolve product or service problems through identifying the cause of the problem, collaborating with the broader team as necessary to create and present solutions to the customer and follows up to ensure satisfactory resolution.
  • Collaborates with internal and commercial teams drive on time fulfillment of orders and resolutions of issues to meet or exceed customer expectations.
  • Delivers customer reports to management as required.


 

Requirements

Education:

  • Minimum of B.A. in Business Administration
  • Basic Biology 101 courses highly preferred


Requirements:

  • 5 + years of customer support experience required
  • Customer support experience in a Life Sciences Organization a major plus
  • Strong written and verbal communication skills, very detail oriented
  • Strong interpersonal skills
  • Demonstrated ability to solve problems and work effectively in a team environment
  • Requires knowledge of ERP and CRM business systems, in particular SAP and SFDC
  • Knowledge of Microsoft Word, Excel and Outlook required
About Our Organization

About Twist Bioscience

 

At Twist Bioscience, our expertise is accelerating science and innovation by leveraging the power of scale. We have developed a proprietary semiconductor-based synthetic DNA manufacturing process featuring a high throughput silicon platform capable of producing synthetic biology tools, including genes, oligonucleotide pools and variant libraries. Our platform overcomes the current inefficiencies of synthetic DNA production, and enables cost-effective, rapid, high-quality and high throughput synthetic gene production, which in turn, expedites the design, build, test cycle to enable personalized medicines, pharmaceuticals, sustainable chemical production, improved agriculture production, diagnostics, biodetection and data storage. For more information, please visit www.twistbioscience.com. Twist Bioscience is on Twitter. Sign up to follow our Twitter feed @TwistBioscience at https://twitter.com/TwistBioscience

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

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