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IT Omnichannel Solutions Lead

ucb bioscience
Job Location
1950 Lake Park Dr SE, Smyrna, GA 30080, United States
Atlanta, GA 30080
United States
competitive compensation package

competitive benefist package

Job Description

To strengthen our Information Technology dept. within our corporate headquarters in Smyrna, GA, we are looking for a talented individual to fill the position of: IT Omnichannel Solutions Lead


Reporting to the Head of IT US CRM & Omnichannel Solutions, IT US Omnichannel Solutions Lead partners with the UCB PVUs, I2I and MAP teams to lead projects, use technology systems, and manage technical support resources (internal and/or external) ensuring scalability of systems, processes for the US market across the entire value chain and patient journey.


You like to work in an environment where you can:

  • Support and/or Lead the software delivery lifecycle (“SDLC”) for the Omnichannel system for the US business.
  • Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties.
  • Manage local and global projects based on business requirements in line with the IT Project Management Framework.
  • Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives.


You will contribute by:

  • Ensuring timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, etc.
  • Driving decisions and influence team members and business partners, within span of control.
  • Serving as the IT SME for Omnichannel technologies throughout the global organization.
  • Identifying creative and innovative solutions to problems.



Interested? For this position you’ll need the following education, experience and skills:

Minimum Qualifications:

  • Bachelor's degree
  • 7 years + exp. in full systems life cycle management and deployment experience in Omnichannel/marketing automation systems
  • Experience in support of computerized System Validation, part 11 compliance, SOX compliance

Preferred Qualifications:

  • 4 years + exp. in the Pharmaceutical industry
  • Certification in marketing cloud or similar
  • Experience with technology systems to support commercial/go-to-market teams in the life sciences industry


About Our Organization

About Us

At UCB, we come together every day to work, laser-focused, on a simple question: How will this create value for people living with severe diseases? By putting patients at the heart of everything we do, our approach – from discovery to development to delivery – is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,500 employees worldwide operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases. We are looking for people with passion and empathy who develop a real understanding of patient’s needs and can deliver thoughtful solutions to decisionmakers across the heath care ecosystem.

Curious to know more? Please visit our website

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