Close Menu

IT CRM Solutions Lead

UCB Bioscience
Job Location
1950 Lake Park Dr SE,
atlanta, GA 30080
United States
competitive compensation package

competitive benefits package

Job Description

To strengthen our Information Technology dept. within our corporate headquarters in Smyrna, GA, we are looking for a talented individual to fill the position of: IT CRM Solutions Lead


Reporting to the Head of IT CRM & Omnichannel Solutions, the IT CRM Solutions Lead partners with the US Patient Value Units (PVUs), Market Access, and Market Insights teams to lead projects, use technology systems, and manage technical support resources (internal and/or external) ensuring scalability of systems, processes for the US market.

You like to work in an environment where you can: 

  • Support and/or Lead the software delivery lifecycle (“SDLC”) for the CRM system for the US organization.
  • Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties.
  • Manage local and global projects based on business requirements in line with the IT Project Management Framework.
  • Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives.


You will contribute by:

  • Ensuring timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, etc.
  • Driving decisions and influence team members and business partners, within span of control.
  • Serving as the IT SME for CRM technical aspects throughout the global organization.
  • Managing enhancement releases including the release process, testing, tracking and communications.

Minimum Qualifications:

  • Bachelor's degree
  • 7 years + full systems life cycle management and deployment experience in Veeva CRM
  • Experience in support of computerized System Validation, part 11 compliance, SOX compliance

Preferred Qualifications:

  • 4 years + exp. in the Pharmaceutical industry
  • Certification in Veeva CRM Administrator
  • Experience with technology systems to support commercial/go-to-market teams in the life sciences industry
About Our Organization

About Us

At UCB, we come together every day to work, laser-focused, on a simple question: How will this create value for people living with severe diseases? By putting patients at the heart of everything we do, our approach – from discovery to development to delivery – is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,500 employees worldwide operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases. We are looking for people with passion and empathy who develop a real understanding of patient’s needs and can deliver thoughtful solutions to decisionmakers across the heath care ecosystem.

Curious to know more? Please visit our website

Inside Higher Ed reports some university professors are pushing back against plans for increased numbers of in-person classes for next semester.

Academic science, technology, engineering, and medicine job openings are down by 70 percent, according to Science Careers.

Inside Higher Ed reports the graduate student union at the University of Michigan has ended its strike over the school's pandemic response.

The Chronicle of Higher Education asks experts what student COVID-19 data may be released.