Instrument Controller Support Specialist

Medical Science and Computing
Job Location
Rockville, MD 20852

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, Medical and Flexible Spending Accounts, Pre-Tax Transit Assistance and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

Job Description

We are currently searching for a Instrument Controller Support Specialist to provide support to the National Institutes of Health (NIH).  This opportunity is a permanent, full-time position with MSC and it is on-site in Bethesda, Maryland.

Duties and Responsibilities:

  • Work closely with the scientific staff to understand current instrument needs and concerns as well as future plans.
  • Establish solid relationships and maintain effective communications with the scientific user community and technical support staff.
  • Inventory, document, and secure all existing instrument controllers, including Ophthalmic PACS systems (multiple vendors), Microperimeters (MP1, MAIA, etc), optical coherence tomography systems (OCTs), cSLO cameras, Fundus Cameras, electroretinograms (ERG), sonograms, contrast sensitivity testing, color vision testing, visual field instruments, and electronic visual acuity systems, and optical coherence tomography machine, etc.
  • Learn and document technical functions of instrument controllers and scientific software.
  • Identify, document, and translate scientific requirements into configuration, scripting, and network access requirements for service desk and systems operations technicians.
  • Analyze scientific requirements; develop and implement creative solutions that balance scientific, functional, technical, and security needs.
  • Develop custom programs and scripts aimed facilitating solutions and improving performance.
  • Train service desk and systems operations personnel on support requirements and best practices for maintaining instrument controllers and scientific software.
  • Assist scientists and vendors in deploying, configuring, troubleshooting, upgrading, maintaining, and supporting instrument controllers and scientific software.
  • Manage infrastructure and configuration requirements for new instrument controllers and scientific software systems.
  • Work with the security, patching, and release management teams to maintain functionality and security of all instrument controllers and scientific software.
  • Work with Network Operations to implement and configure firewalls and connect to network and storage resources.
  • Bachelor’s degree in bioinformatics, computer science or related field.
  • Minimum 5 years experience supporting lab sciences and instrument controllers.
  • Experience supporting Mac (OS 10.6 and above), Linux (Ubuntu, SciLinux, CentOS, RedHat, SuSE, etc.), and Windows desktop platforms.
  • Intermediate programming and scripting skills (Perl, Python, Bash, etc.).
  • Excellent customer service skills.
  • Ability to listen carefully, analyze requirements, and develop innovative solutions that balance potentially conflicting perspectives.
  • Exceptional verbal and written communication skills across scientific, technical, and non-technical audiences.
  • Familiarity with High Performance Computing Environments.
  • Knowledge of Network Operations and Systems Administration.
  • Experience with enterprise level ticketing systems such as ServiceNow, Remedy, etc.
  • Meet all requirements for obtaining and maintaining a Public Trust Clearance.

Preferred Qualifications:

  • One or more OS-related vendor certifications (Apple, Linux, Microsoft).
  • One or more vendor-independent certifications such as those from CompTIA (A+, N+, Project+, Security+, etc.).
  • ITIL v3 Foundation certification.
  • Experience with remote and mobile enabled user environments.
How to Apply

Please visit the following link to our careers page, create a profile and apply directly to the role.

If you have any questions about the position or our work, please contact me @ [email protected]

About Our Organization

Medical Science & Computing (MSC) is an exciting growth oriented company, dedicated to providing mission critical scientific and technical services to the Federal Government.  We have a distinguished history of supporting the National Institutes of Health (NIH) and other government agencies. MSC offers a dynamic and upbeat work environment, excellent benefits and career growth opportunities.

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