Inside Sales Representative I

Organization
Clontech Laboratories, Inc.
Job Location
Mountain View, CA 94043
Job Description
  • Responsible for the sales of company’s products within an assigned geographic territory and or within an assigned group of accounts. 
  • Achieves sales budget by maintaining existing level of sales, as well as growing sales of existing and new accounts within the defined territory via phone calls to customers and by working closely with outside Territory Managers (TM)
  • Identifies, explores and closes new business opportunities at new and existing accounts via previous sales calls, documented contacts documented sales calls, emails, invoices, Tech Service cases, webinar attendees, sample requests, customer referrals while not precluding other sources or resources  
  • Demonstrates ability to effectively implement and execute corporate sales and marketing strategy and tactics
  • Successfully implement and execute sales strategies and tactics that will require both individual efforts, as well as coordinated efforts with the local Territory Manager
  • Demonstrates ability to implement effective selling techniques utilized by the organization primarily by phone and email. Creates and executes questioning strategies designed to advance objectives of call, value proposition and closing statements.
  • Updates and maintains the customer relationship management (CRM) software tool to ensure full transparency of customer information across the organization
  • Communicates potential opportunities with the Regional Business Manager (RBM) and Product Managers by entering pertinent information into CRM
  • Monitors and updates revenue opportunities to completion
  • Learns and understands the technical details of key products (new and existing) in order to communicate their advantages to existing and potential new customers by phone and/or email
  • Provides timely communication and follow-up to customers; consistently meets the customer’s expectations.
  • Provides pertinent market and competitive information to the organization.
  • Analyzes accounts, competition and product mix; Identifies areas for likely sales growth and executes plan to achieve it.
  • Contributes to business plan to increase revenue within territory.
  • Maintains knowledge of state-of-the-art scientific principles, theories, and the practical methods used in research laboratories.
  • Contact customers within defined territory/accounts primarily by phone and email.  However, occasional field work and face to face customer visits may be required
  • Demonstrate effective verbal and written communication skills in exploring and defining customer requirements and expectations
  • Attends trade and vendor shows and meetings as required.
  • Work with TM to make customer appointments in specifically defined accounts
  • Document all interactions with the customers in CRM
  • Participate, implement and execute marketing programs requiring telesales/inside sales support
  • Establishes productive relationships with coworkers and customers to accomplish team objective.
  • Clearly communicate technical details of product portfolio with colleagues and customers.
  • Recognizes problems and suggests new approaches to solve them.
  • Additional duties as assigned.
Requirements
  • 2-4 years lab bench experience in Cell, Molecular Biology or related area preferred
  • Telesales and/or telemarketing experience preferred

 

Education

BS, MS, PhD, in Cell, Molecular Biology or related life science discipline.

How to Apply
About Our Organization

Clontech Laboratories provides kits, reagents, and services that help researchers explore questions about gene discovery, regulation, and function. As a member of the Takara Bio Group, Clontech is part of a company that holds a leadership position in the global market and is committed to improving the human condition through biotechnology. Clontech's mission is to develop high-quality innovative tools and services to accelerate discovery.

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