All About Us
Illumina is improving human health by unlocking the power of the genome. Our focus on innovation has established us as the global leader in DNA sequencing and array-based technologies, serving customers in the research, clinical and applied markets. Our products are used for applications in the life sciences, oncology, reproductive health, agriculture and other emerging segments.
lllumina has experienced phenomenal growth from $10 million in revenues in 2002 to approximately $2.2 billion in 2015. Forbes named Illumina #1 on the 2009 list of 25 Fastest-Growing Technology Companies in the United States, the second time over a three year period that Forbes ranked Illumina #1 on its list of rapidly growing technology companies. Illumina was also named #1 smartest company in the world as part of MIT’s 2014 Technology Review. As of February 2016, the company had a $21 billion market capitalization.
All About You
The Inside Sales Representative (ISR) is responsible for successfully promoting company products professionally and creatively in a given geographical region. A successful ISR will be a customer’s initial point of contact and will drive the entire sales process via phone and e-mail. The job involves engaging with existing customers and qualified sales leads, guiding customers to Illumina products that best meet their needs. An ISR will need to partner closely with Prospectors that generate leads and with Territory Account Managers that are in pursuit of business opportunities. Sales, product growth, and meeting customer needs involves approximately 60% of the time; accurate account documentation and administrative support involves approximately 20% of the time; targeted prospecting involves approximately 10% of the time; meetings and development involves approximately 10% of the time. The position is an internal sales position and requires minimal travel.
•Meet or exceed sales goals on a quarterly basis
•Grow key product areas
•Make outbound contact to existing and prospective customers to identify sales opportunities, promote relevant marketing/sales promotional programs and initiate the sales process
•Develop a strong understanding of Illumina’s technology and products
•Establish new customers and maintain/grow existing customer accounts, hitting revenue goals and growing the territory
•Manage and drive entire sales process via phone and e-mail
•Qualify leads and sales
•Conduct targeted prospecting
•Consult with clients and leads on products and necessary requirements
•Handle customer needs and complaints in a timely manner
•Work collaboratively with Territory Account Managers to meet and exceed sales quotas for a defined product line and/or sales territory
•Lead and coordinate complex, team selling efforts (with internal and external partners)
•Manage customer relationships post-sale; including a strategy to close repeat business
•Manage accurate data and record keeping in CRM database to increase customer satisfaction and brand penetration
•Coordinate with internal resources to address customer questions and objections
•Provide budgetary pricing
•Create and submit individualized quotes
Background preferably includes at least 2 years of laboratory research experience and at least 1 year of sales or customer facing experience.
• Must have a B.A. or B.S., preferably in a Science related field
EOE / Minorities / Females / Veterans / Disabled