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Inside Sales Account Manager

LGC Clinical Diagnostics Division
Job Location
221 US Route 1
Cumberland Foreside, ME 04110
United States

Full time Benefits include: Medical/Dental/Vision/401K and more!

Job Description

Job Purpose: The Inside Sales Account Manager is responsible for day-to-day sales operations for LGC Clinical Diagnostics Division within a specifically defined territory. Key Responsibilities

  • Develop consultative relationships with new and existing account base that perform calibration verification testing.
  • Achieves assigned monthly, quarterly and annual sales goals.
  • Maintain thorough understanding of proper ordering patterns for existing and new customers.
  • Coordinates sales effort with marketing, sales management, customer service, accounting, logistics and technical support groups.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Update and maintain current Customer Relations Management database.
  • Continue education on product advantages to ensure customer loyalty.
  • Promote hospital network initiatives to comply with company goals.
  • Completes strategic customer account plans that meet company standards.
  • Develops him/herself to be the trusted advisor to our customers.
  • Maintains high customer satisfaction that meets company standards.
  • Completes required training and development objectives within the assigned time frame.
  • Able to represent LGC Clinical Diagnostics Division at National Trade Show individually if necessary.

Knowledge, Experience and Technical Skills

  • Exhibit a passion for having customers forever, continuous improvement, maintaining high standards of performance, teamwork and attention to detail.
  • Working knowledge of Clinical Laboratory testing including supporting technology
  • Be a champion of meeting both internal and external customer needs
  • Support an environment which promotes positive communication and respect. 
  • Excellent written, verbal communication, and presentation skills
  • Must have proven ability to meet tight deadlines, work independently, be detail-oriented, extremely organized, and a resourceful problem-solver
  • A collaborative team player who enjoys working in a cross-functional team environment
  • Ability to work in a fast-paced environment, with multiple and changing priorities while maintaining strong focus on execution and results
  • Excellent follow-through ability is a must
  • Strong interpersonal and collaboration skills with an ability to communicate at all levels of an organization both internally and externally
  • A hands-on person who is detail-oriented and able to get things done
  • Must enjoy problem solving in a position with heavy phone and computer time. 
  • Must be a continuous learner, always seeking opportunities to improve effectiveness of processes and tactics

 Education and/or Experience

  • BA/BS degree in Chemistry, Business or related field.
  • Highly effective oral and written communication skills
  • 3 - 5 Years Direct Technical Sales experience in (Clinical Diagnostic Laboratory experience preferred)
  • Ability to work in a cross functional matrix environment. 
  • CRM Experience a must ( preferred)
  • Proficient in Microsoft Word and Excel
How to Apply
About Our Organization

LGC’s Clinical Diagnostics Division develops and manufactures a comprehensive portfolio of catalog and custom-developed diagnostic quality solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, and pharmaceutical, CRO and academic institutions in commercialization activities across the entire diagnostic pipeline - from concept and early stage research, through expedited product development and onwards into routine clinical use. Laboratorians and diagnostic professionals across disciplines of clinical chemistry, immunochemistry, serology, molecular diagnostics and clinical genomics rely on LGC’s products to support accurate and reliable diagnostic results. Our operating entities include SeraCare Life Sciences and Maine Standards Company, which are in vitro diagnostics (IVD) manufacturers of quality measurement tools (calibrators, controls, linearity, EQA/PT, biological materials) and the Native Antigen Company, which is a manufacturer and supplier of viral antigens. Our 300+ employees operate FDA-registered and ISO 13485-accredited facilities in Maine, Massachusetts and Maryland, USA, and an ISO 9001-accredited facility in Oxford, UK.   Each day, our world-class staff, scientific expertise, operational efficiency and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting-edge NGS and precision diagnostics.

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