Information Services Help Desk Technician | GenomeWeb

Information Services Help Desk Technician

Myriad Genetics, Inc.
Job Location
Salt Lake City, Utah, United States, 84108,
Job Description

Myriad Genetics is currently seeking one (1) Information Services Help Desk Technician to provide support to end users on a variety of issues. This is a help desk position that remotely supports 400 field based employees with laptop and cell phone problems. The successful candidate will identify, research and resolve technical problems for those employees.

  • Responds to telephone calls, email and personnel requests for technical support
  • Identifies, researches, and resolves technical problems
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Supports and maintains user account information including rights, security and systems groups
  • Configures, troubleshoots and supports users email accounts and provides basic support of common office products, such as “Microsoft Word, Excel, Outlook and PowerPoint” etc.
  • Other duties and responsibilities as assigned
  • Requires an associate's degree or its equivalent and/or 2-5 years of experience in the field or in a related area
  • Familiar with Windows XP, Windows 7 and associated support concepts and best practices. Knowledge of Apple products helpful.
  • Good understanding of Networking concepts and practices as they apply to desktop and laptop support.
  • Has knowledge of commonly-used concepts, practices, and procedures within a corporate Desktop/Laptop support environment.
  • Able to follow instructions and pre-established guidelines to perform the functions of the job.
  • Familiar with standard concepts, practices, and procedures within particular IT field
  • Relies on limited experience and judgment to plan and accomplish goals
  • Primary job functions will typically require exercising some degree independent judgment and initiative.
  • Works under general supervision; typically reports to a project leader or manager

Physical and Mental Requirements of the job:

Repetitive Motion, Analyzing

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Joy Daniels
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