We are seeking a General Laboratory Supervisor (“GLS”) who will often be the first point of contact for Clinical Laboratory Scientists and Laboratory Assistants at Crescendo Bioscience Clinical Laboratory, a high complexity testing lab in a bright and sunny environment with state-of-the-art equipment. The GLS must also act as a liaison between the CLSs and Laboratory Assistants and the Technical Supervisor, Laboratory Director, and the staff and management team in Development, Customer Service, Quality Assurance and other functional areas. As such, the GLS must exhibit strong leadership, communication, organizational, and interpersonal skills, and must demonstrate the ability to analyze complex issues and make sound decisions in a timely manner. The GLS will flexibly respond to and lead change, adapting quickly to evolving circumstances, addressing difficult issues quickly, fairly, and ethically, remaining professional and composed under pressure, and communicating team goals, priorities, and issues effectively across all levels of the laboratory and across departments. Participating in the monthly QMS meetings, presenting activities and metric outcomes to review and assess compliance, developing and implementing remedial activity plans, as needed, and activities for quality improvement.
The GLS will forecast and continually assess staffing levels to ensure adequate laboratory capacity and will recruit and hire new employees, reviewing resumes, organizing interview teams, and hiring the selected candidates. The GLS will also be responsible for the ongoing management of their staff, conducting performance reviews and ensuring appropriate work scheduling, training, mentoring, and professional development. The GLS will facilitate effective teamwork and coordination in patient sample testing and associated projects, and will collaborate with the laboratory staff to identify and champion operational improvements. The GLS will collaborate with Quality Assurance team to address issues and concerns promptly and thoroughly.