Job Location
Job Description

QIAGEN, Inc., is a Bio Technology leader in the manufacturing of innovative, customer-driven products. Our rapid growth means that we are continuously seeking highly motivated and talented individuals to expand our operations. If you are interested in belonging to a dynamic and enthusiastic high-performing Team, developing your potential and using your skills to contribute to its success, QIAGEN, Inc. is where you should be! We recruit employees for the long term and reward them for their commitment.


We are currently accepting applications for the position of Field Service Specialist for our Northeast territory, to be based out of Boston. The Field Service Specialist will provide highly visible customer support through the performance of on-site installation, training, troubleshooting, service/maintenance, and repair and support of complex equipment and systems on all levels (hardware and software). Reviews and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and identifies if the responsibility for problem resolution falls to sales personnel, or service. May promote the sale of service products.


  • Install, maintain, repair and support equipment on all levels (hardware, software and applications)
  • Maintain and develop positive relationships with customers- Utilize relevant databases to input and provide information that will increase effectiveness
  • Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc
  • Assist in meeting/exceeding sales targets in relation to maintaining high customer satisfaction
  • Actively promote and sell Field Service products
  • Give active feedback to Sales, Global Product Support and your team/management
  • Manage effective available time and resources
  • Provide cross-border/district/region support when required
  • Positively represent QIAGEN in front of the customer, be a good example!
  • Ability to lift ~50lb or 25kgs
  • Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3.
  • On-time expense report completion and submission





  • Mechanical/Electrical/ Biomedical Engineering degree, preferable Automation experience or Minimum of 3 years of service and support experience in a comparable position within the after sales service business in the MDx Market, or equivalent experience repairing and maintaining instrumentation in the MDx field. 
  • Experience in Service and Repair of Hematology and Immunochemistry instrumentation is preferred
  • Proven work experience in developing customer relationships
  • Valid drivers license and Passport and willingness to travel, national and internationally
  • Good written and verbal English language communication skills
  • Good interpersonal skills
  • Ability to work both independently and in a structured working environment
  • Extensive travel required (up to 75%)
About Our Organization

QIAGEN is the leading global provider of Sample to Insight solutions to transform biological materials into valuable molecular insights.

QIAGEN sample technologies isolate and process DNA, RNA and proteins from blood, tissue and other materials. Assay technologies make these biomolecules visible and ready for analysis. Bioinformatics software and knowledge bases interpret data to report relevant, actionable insights. Automation solutions tie these together in seamless and cost-effective molecular testing workflows.

QIAGEN provides these workflows to more than 500,000 customers around the world in Molecular Diagnostics (human healthcare), Applied Testing (forensics, veterinary testing and food safety), Pharma (pharmaceutical and biotechnology companies) and Academia (life sciences research).

As of June 30, 2015, QIAGEN employed approximately 4,400 people in over 35 locations worldwide. Further information can be found at

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