Field Service Engineer - Northwest (4837)

Job Location
Job Description

Main tasks (primary responsibilities) of the position:
- Install, maintain, repair and support equipment on all levels (hardware, software and applications)
- Maintain and develop positive relationships with customers
- Utilize relevant databases to input and provide information that will increase effectiveness
- Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc
- Assist in the development and maintenance of reference customers
- Assist in meeting/exceeding sales targets in relation to maintaining high customer satisfaction
- Actively promote and sell Field Service products
- Give active feedback to Sales, Global Product Support and your team/management
- Manage effective available time and resources
- Provide cross-border/district/region support when required
- Positively represent QIAGEN in front of the customer, be a good example!
- Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3
- On-time expense report completion and submission
- We are ideally looking for someone to work in the WA/OR/ID tri-state area


Position requirements, qualifications and experiences:
- Mechanical/Electrical Engineering degree, preferable Automation experience
- Preferable minimum of 2 years service and support experience in a comparable position within the after sales service business in the Life Science industry/markets, or equivalent experience repairing and maintaining instrumentation in the Life Science or Clinical Diagnostics fields
- Previous experience in Biotech or Clinical lab environment is a plus
- Proven work experience in developing customer relationships
- Valid drivers license and Passport and willingness to travel, national and internationally
- Good written and verbal English language communication skills
- Good interpersonal skills
- Ability to work both independently and in a structured working environment

- Extensive travel required (up to 75%)
- Ability to lift ~50lb or 25kgs

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