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Field Service Engineer - Multivendor Analytical Instrumentation - Minneapolis, MN

Organization
Agilent
Job Location
Minneapolis Region
Minneapolis, MN 55111
United States
Job Description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.

Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

  • Installs and optimizes hardware/software/network products and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repairs.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
    • Train other field engineers and customers in the solutions.
Requirements

Qualifications

  • Bachelors, Masters or other University level degree within the science field -- e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar strongly preferred; may consider applicants with a combination of training, education, and experience
  • 4+ years of experience in a similar position and/or experience as an end-user of multivendor analytical instrumentation
  • Experience with troubleshooting and problem solving with analytical instrumentation
  • Experience with the Agilent, Waters, Thermo, Shimadzu, and/or Perkin Elmer solutions is desired
  • Excellent verbal and written communication skills
  • Ability to work in a fast paced, customer facing environment
  • A valid driver's license is required for this position

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