Field Service Engineer - China

Organization
Pacific Biosciences of California
Job Location
1305 O'Brien
Menlo Park, CA 94025
Job Description

Position: Field Service Engineer
Location: Major cities, mainland China.  Beijing, Shanghai, Guangzhou, Nanjing, or other major cities with a major airport. 

This is a field-based position that provides on-site customer support for Pacific Biosciences revolutionary new third generation DNA sequencing platform and support / oversight for our worldwide distributor network.

This person will install equipment at customer sites, ensure it meets performance specifications, and train operators on its use. They will be responsible for the ongoing repair, maintenance and upgrade of the instrument at multiple customer locations. They will perform training and assisting distributor service engineers in these activities as required.  Consistent with a start-up environment, this position will require flexibility in job responsibilities, travel and assignments.

The successful candidate will have superior customer management and technical skills in both engineering, systems level troubleshooting, and science disciplines. This person will be responsible for editing and modifying Service and Training manuals, Field Service Bulletins, and Standard Operating Procedures. They must be able to function independently but also work closely with Tech support, Regional Field Service, Manufacturing, and Field Sales and Support teams. This will require a highly motivated individual, dedicated to deliver a best-in-class service experience to our 

Requirements

Requirements:

  • BA or BS in Engineering or Science or equivalent experience.
  • Minimum of two years servicing or supporting complex electromechanical/chemical equipment.
  • Knowledge of biochemistry would be an advantage.
  • Excellent verbal and written communication skills in English and Mandarin Chinese. 
  • Excellent analytical troubleshooting and problem solving skills.
  • Extensive travel required.
  • Ability to obtain valid travel visas to the US is required.
  • Proficient with computer software and hardware, including Windows and Linux OS, real-time processing systems, disk arrays and Ethernet architecture.
  • Valid driver’s license with good driving record.
  • Ability to work independently with minimal supervision.
  • Experience with life sciences instrumentation, especially DNA sequencing technology, a significant plus.


All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

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