Field Applications Specialist - Proteomics

Organization
Fluidigm
Job Location
South San Francisco, CA
Job Description

Collaborative, assertive, flexible, passionate, driven, inspired. These aren’t just nice words, they’re the start of every great Fluidigm career. 

We are a growing community of thinkers and creators, dedicated to pursuing the fundamental truths of biology. We seek to empower and inspire our customers and each other to push limits and envision ever more creative answers to “what if…?” As the industry pioneer in revolutionary single-cell technology and a cutting-edge leader in production genomics, we are committed to enabling biological exploration at every level. 

And if you’re into all that too, we’re ready to commit to you. 

Fluidigm is looking for a highly qualified Field Application Specialist (FAS) to support the Company’s Mass Cytometry technology, including single cell proteomics instruments and reagents. The FAS will support Asia Pacific customers through application expertise, product knowledge, training & counseling, field demonstrations, seminars and presentations, all with the goal of customer success in using Mass Cytometry. If you enjoy bringing new technologies to market, embrace challenge, and work well in a flexible and multidisciplinary environment, then this position may be for you. 

You Are: 

Passionate about inspiring customer success and loyalty 
Excited to facilitate and participate in cutting-edge scientific research 
Motivated to work with many different cultures and communicate effectively with people of diverse cultural and scientific backgrounds 
An excellent communicator and even better listener 

You Will: 
Conduct on-site and in-house customer training courses 
Provide phone-, email-, and in-person customer applications support, including troubleshooting issues related to user technical skill, instrument operation, experimental design, and data analysis, and maintain support details in the company enterprise database. Be dedicated to customer success by timely and effective resolving all technical inquiries from customers. 
Consult with select customers post-sale to support application development, enhance utilization, ensure success, and secure customer advocacy. Promote solutions through participation in technical conferences, trade shows, publications, application notes and white papers, seminars, and symposiums. Collect customer usage information to further enhance training and supporting methodology. 

Provide high quality technical sales support, including technical discussions during customer visits, applications-based seminars, and product demonstrations 
Travel approximately 60-70% covering Asia Pacific regions 
Enjoy a highly competitive compensation package, including better-than-average benefits and growth opportunities, as well as a dynamic and rewarding company culture 
Have fun, be fully engaged and promise to have a life beyond “work”

Requirements: 

You Have: 
M.S. in life sciences and/or Ph.D., with strong immunology background preferred. 
3-5 years of hands-on experience in biochemistry, molecular biology, or cell biology lab. Experience in running and troubleshooting flow cytometry preferred. 
Excellent skills in technical training, demonstrating and writing. 
High level bioinformatics skills, with experience in processing high dimensionality data preferred 
Previous application specialist role or equivalent experience 

We Will: 
- Support you in your ongoing development and contribution both as an employee and a person 
- Value your contribution and enlist your feedback 
- Host excellent company-wide events multiple times a year 
- Offer onsite yoga classes, massages, randomly free and good food, friendly greetings, gym equipment and, seriously, a lot more 

Sound good? Apply online now with your resume.

Students whose classmates are interested in science are more likely to think about a career in science, technology, engineering, and mathematics, a new study says.

CNBC reports that the genetic counseling field is expected to grow as personalized medicine becomes more common.

Gladys Kong writes at Fortune that her STEM background has helped her as a CEO.

Social scientists report that the image of the 'lone scientist' might be deterring US students from STEM careers.