Field Applications Specialist, APAC (ADX012)

Organization
ArcherDX
Job Location
CA
Salary
We offer competitive compensation and generous benefits programs.
Job Description

The Field Applications Specialist provides on-site scientific application support and training on ArcherDX products, thereby contributing substantially to customer satisfaction, minimizing customer adoption time for a new and highly differentiated targeted sequencing technology and thus shortening time to revenue. This individual will support business development functions in the achievement of regional sales targets by delivering product line specific pre- and post-sales related customer support activities.

RESPONSIBILITIES

Job performance will involve a variety of activities including:

  • Acquire and maintain theoretical and practical knowledge of targeted sequencing methodologies for use in research and clinical based applications
  • Acquire and maintain scientific and competitive knowledge and market segment overview for support of customers, sales and service. Keep up to date with the scientific community. Train other colleagues on new products/applications as necessary
  • Provide high quality pre-sales support by customer visits, product/application demonstrations, seminars/workshops and sample analysis. Participate in the organization and management of these events as required
  • Deliver feedback to sales & marketing on current and emerging market conditions and product opportunities
  • Work effectively with Sales and Service in regional/key accounts of responsibility
  • Provide high quality post-sales support by training and visiting customers, delivery of email support,organization of user meetings and general follow up of customer’s requests
  • Track, record and document relevant information in SFDC CRM related to all technical enquiries from customers. Document complaints and work within the organization to record and resolve these issues
  • Develop and maintain FAQs and Knowledge Base related to technical aspects of ArcherDX products
  • Ensures that high value customer collaborations are effectively supported leading to Key Opinion Leader adoption of the targeted sequencing technology
  • Resolve customer escalations effectively thereby delivering a win-win solution for the major stakeholders
  • Remain up to date with market, product and technical aspects of the next generation sequencing marketplace with a particular emphasis on understanding clinical based applications
  • Participate in trade shows as needed. Help find new sales prospects
  • Receive calls and emails from customers and sales personnel and provide technical assistance by phone or on-site regarding the application, use, and maintenance of ArcherDX products. Provide basic troubleshooting, follow-up and support to ensure a high degree of customer satisfaction
  • Must be able and willing to travel 50-75% to support customers in the field including the United States, Asia and the Pacific
  • Additional duties as assigned
Requirements
  • Drive and Determination
  • Strong Molecular Biology Applications background
  • Positive external and internal relationship management skills
  • Demonstrated ability to respond to common enquiries or complaints from customers, regulatory agencies, or members of the scientific community
  • Demonstrated ability to write publications and reports that conform to prescribed style and format
  • Demonstrated ability to apply mathematical and statistical analysis to data
  • Demonstrated ability to troubleshoot technical problems
  • Demonstrated ability to read, analyze, and interpret common scientific and technical journals
  • Ability to participate with others as a member of the team to ensure that demanding and difficult projects are handled smoothly and cooperatively to enhance success of project and maintain strong relationships within all parts of company
  • Strong communication and presentation skills
  • Proven Ability to thrive in a change oriented environment
  • Self-Starter
    • Driven to perform
    • Self-directed: needs little explicit direction and no hand-holding
    • Able to organize and prioritize a diverse set of responsibilities to ensure that focus on growth and success of company is achieved

 EXPERIENCE

  • Laboratory experience to include expertise in basic techniques related to Next Generation Sequencing products with related instruments and applications background
  • Experience in presenting technical materials in written and verbal form is critical
  • Customer facing experience in genomics in a sales or support role, 2 years minimum experience
  • Valid Driver’s License required

 EDUCATION

  • Knowledge and skills acquired through completion of a Masters' degree or PhD in Molecular Biology, Genetics, Biochemistry, or equivalent combination of training and experience
How to Apply

Apply via https://www.smartrecruiters.com/ArcherDX/82585301-field-applications-spe...

 

Please note this is a West Coast based position.

About Our Organization

ArcherDX, the NGS applications company, is developing and commercializing a novel approach to target enrichment chemistry. Next-generation sequencing technology based on Anchored Multiplexed PCR (AMP™) generates a highly enriched library of gene targets of interest for downstream genomic sequencing. Complemented by proprietary software and readily accessible reports, our technology enables dramatic enhancement in mutation detection speed as well as complex mutation identification and discovery.

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