Field Applications Scientist - TX | GenomeWeb

Field Applications Scientist - TX

Organization
RainDance Technologies
Job Location
Houston, TX
Job Description

POSITION SUMMARY:

 

The Field Applications Scientist's (FAS) primary responsibilities will be to represent RainDance’s technology and breadth of applications enabled by our platform to our customers. FAS will utilize many forums to deliver the RainDance message; web, print, seminars, training events, lab based outcomes, one-on-one engagements, and speaking opportunities. The Field Application Specialist role requires exceptional technical expertise in qPCR, dPCR and/or NextGen Sequencing and personal gravitas. This position also requires the FAS to travel extensively, often with short notice. FAS will be expected to take the guidance and initiative to actively engage existing and prospective customers to build a strong technical relationship.

 

We are looking for someone with the proven ability to engage customers at the highest levels of science to represent the technical capabilities of the RainDance core technology and our commercially released applications. The objectives of these engagements are to educate and motivate the customer so that they adopt our technology for their research and application workflow. We are also looking for someone with a demonstrated ability to deliver excellence in customer support.

 

This position requires extensive customer interaction; therefore strong interpersonal, communication and organizational skills are required.

 

This person will be located in the Western United States

 

ESSENTIAL FUNCTIONS:

 

  • Field Application Specialist responsibilities, include:

    • Educate customers on the capabilities of the RainDance technology and the commercially released applications through training and presentations.

    • Provide technical support to the RainDance customer base to ensure success with our commercial applications

    • Provide detailed application and product feedback to internal teams at RainDance

    • Serve as an internal advocate within RainDance for the customer

    • Maintain the highest level of integrity with all customer interactions

    • Ability to synthesis “Voice of the customer” related to existing and potential applications

    • Develop and deliver technical presentations, scientific discussions and product demonstrations

    • Support sales organization as appropriate throughout the sales cycle

       

  • Travel will be a significant part of this job and not limited to Western United States

  • Other tasks as reasonably requested by Company

     

QUALIFICATIONS:


5+ years’ experience in Field Applications, Technical Support, or equivalent experience, with strong scientific background

  • Strong customer relationship skills are a must

  • Excellent interpersonal and organizational skills

  • Team-oriented contributor: experience working with Sales and Service teams as well as internal partners

  • Strong experience working in a laboratory environment particularly dPCR, qPCR and/or NGS

  • Excellent written and verbal communication skills Fluent in written and verbal English

  • Demonstrated understanding of commonly-used data analysis software applications preferred

  • Ability to identify and solve problems effectively

  • Able to anticipate and diffuse critical/potentially volatile customer situations

  • Strong understanding of multi-cultural communication styles

  • Demonstrated excellence in the delivery of technical presentations, scientific discussions and product demonstrations

  • Experience in a rapidly growing organization a plus

  • Ability to work in a fast-paced and dynamic environment including flexibility around schedule and function

  • Self-directed with strong initiative

  • Able to identifying and improving key company processes

  • MS degree/ PhD in life sciences or equivalent

  • Must be available up to 50% travel that may include over-night stays


OTHER:

  • Must possess a valid driver’s license

  • Compensation and benefits in accordance with Company policy

  • This job may involve physical activity such as travel and lifting

 

 

An equal opportunity employer

 

About Our Organization

RainDance Technologies is making complex genetics simple. The company’s ultra-sensitive genomic tools enable research of novel non-invasive liquid biopsy applications that should result in more accurate, reliable, cost-effective, and early detection of cancer and other inherited and infectious diseases. Major research institutions and laboratories around the world rely on the performance of RainDance systems.

Based outside Boston, Massachusetts, the company supports customers using RainDrop® Digital PCR and ThunderStorm® Next-Generation Sequencing Content Enrichment Systems through its international sales and service operations, as well as a global network of distributors and commercial service providers. Both technology platforms have been recognized by The Scientist as Top 10 Innovations with the RainDrop System winning the award in 2014 and ThunderStorm System in 2011.

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