Field Applications Scientist - Cellular Analysis

Organization
GE Healthcare
Job Location
Baltimore, MD
Job Description

The Cellular Analysis and Tools application scientist within the Cellular technology Modality will be responsible for providing the formal technical support during the sales process. Responsibilities may include providing the required scientific Seminars, pre-sale product demonstrations as well as post-sale installation, training and/or customer service activities to support sales objectives. Responsibilities will also include ongoing post-sale customer support. Essential Responsibilities • Provide technical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed

• Work with Sales Specialist(s) to meet/exceed territory sales targets. Conduct sales support related activities such as technical seminars, instrument demonstrations, and sample projects (Proof of Principle) within the respective territory.

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships

• Develop and maintain relationships with key customers. Manage customer expectations while providing a high level of customer support during pre- and post-sales support activities. Communicate with customers to help them understand methodologies, applications and how to use the product(s) properly.

• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer

• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training

• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs

Requirements: 

• Bachelors degree and a minimum of three (3) years related lab experience in Biology, Cell Biology, Molecular Biology or Biochemistry

• One or more years of experience in sales or support role such as field applications, technical support, marketing, product specialist or product management OR two or more years of life sciences laboratory experience

• Experience in the field of HCA and Microscopy with a good understanding of Imaging analysis software

• Excellent customer engagement skills

• Strong time management and organizational skills

• Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

• Strong presentation skills (public speaking and lecture experience desired)

• Proven ability to contribute in a multi-disciplinary team environment

• Working knowledge of computers and their operating systems

• Must be willing to travel (estimated 30-40+%)
Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics • Masters degree in Life Science related curriculum

• Laboratory experience (3+ years) using Microscopy, Cellular Imaging Tools and High Content analysis instruments

• Teaching or training experience (minimum 1 year) including design and delivery of basic and advanced concepts to technical and/or non-technical individuals

• Demonstrated ability to understand and present complex material in understandable terms

• Demonstrated willingness and ability to take on additional responsibilities and undertake challenging tasks and/or global projects

• Ability to prioritize activities to ensure customer satisfaction while maximizing profits

• A strong scientific/technical personality and self-motivation

• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

• Willingness to be flexible/adapt to changing work environments

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