Field Application Specialist/Scientist (supporting East Coast and Midwest)

Organization
Affymetrix
Job Location
Boston, MA 02141
Salary
competitive, DOE
Job Description

Overview:

Field Application Scientist position covering mostly the Eastern/Midwest USA. Approximately 60-80% travel and may include occasional travel to Western part of USA. This Position reports to the Manager of Field Application Scientists.

Ideally, Applicant would be located in Boston, MA (We will consider Chicago or Wash DC area Applicants). 

Position Summary:

Field Applications Scientists/Specialists (FAS) assist customers with the use of the Affymetrix products and related technologies (QuantiGene and ViewRNA) through both remote and on-site customer interactions.

Primary Duties and Responsibilities:

  • Directly assist the field sales force to ensure financial targets are achieved
  • Set up and deliver customer product demonstrations, in close interaction with local sales representatives
  • Assess customer needs and supply specific solutions
  • Monitor applications and troubleshooting trends and report these back to the direct Manager as well as to the R&D Department/ Product Manager/ Marketing Manager
  • Provide marketing and R&D with trends in marketplace
  • Present seminars, product workshops and on-site trainings at academic and industrial accounts on bDNA/QG/ViewRNA product portfolio
  • Assist in the launch of new products and technologies (including identification of Beta testers, protocol design, needed data etc.)
  • Provide in-house technical training as required
  • Maintain records of customer communications and technical support functions through available tools
  • Troubleshoot problems incurred by users, either remotely or by direct visit. Note: Technical Support bears the responsibility for standard troubleshooting of our products and will be involved with those customers of strategic importance
  • Complies with company quality management systems, policies and procedures
  • Additional duties/responsibilities according to business needs
Requirements

Overview:

 

Field Application Scientist position covering mostly the Eastern/Midwest USA. Ideally, Applicant would be located in Boston, MA.  Approximately 60-80% travel and may include occasional travel to Western part of USA. This Position reports to the Manager of Field Application Scientists.

 

Position Summary:

 

Field Applications Scientists/Specialists (FAS) assist customers with the use of the Affymetrix products and related technologies (QuantiGene and ViewRNA) through both remote and on-site customer interactions.

 

Primary Duties and Responsibilities:

  • Directly assist the field sales force to ensure financial targets are achieved
  • Set up and deliver customer product demonstrations, in close interaction with local sales representatives
  • Assess customer needs and supply specific solutions
  • Monitor applications and troubleshooting trends and report these back to the direct Manager as well as to the R&D Department/ Product Manager/ Marketing Manager
  • Provide marketing and R&D with trends in marketplace
  • Present seminars, product workshops and on-site trainings at academic and industrial accounts on bDNA/QG/ViewRNA product portfolio
  • Assist in the launch of new products and technologies (including identification of Beta testers, protocol design, needed data etc.)
  • Provide in-house technical training as required
  • Maintain records of customer communications and technical support functions through available tools
  • Troubleshoot problems incurred by users, either remotely or by direct visit. Note: Technical Support bears the responsibility for standard troubleshooting of our products and will be involved with those customers of strategic importance
  • Complies with company quality management systems, policies and procedures
  • Additional duties/responsibilities according to business needs
About Our Organization

ABOUT AFFYMETRIX 

Affymetrix, Inc., (NASDAQ:AFFX) is a pioneer in creating breakthrough tools that are driving the genomic revolution. We provide leadership and support, partnering with customers in pharmaceutical, diagnostic, and biotechnology companies, as well as leading academic, government, and non-profit research institutes in their quest to use biology for a better world. More than 2,300 microarray systems have been shipped around the world, and more than 65,000 peer-reviewed papers have been published citing Affymetrix technologies. Affymetrix is headquartered in Santa Clara, California, and has manufacturing facilities in Cleveland, Ohio, San Diego, California, Singapore, and Vienna, Austria. We have approximately 1,100 employees worldwide and maintain sales and distribution operations across Europe, Asia, and Latin America. 

We support our employees in a number of ways to foster a healthy working environment and are committed to supporting their aspirations and achievements. We recognize that our strength and competitive advantage lie within providing meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive total rewards programs (e.g., compensation, benefits, development, etc.) reflect our high regard for our employees. For more information about Affymetrix, please visit www.affymetrix.com

Affymetrix is an EEO/AA Employer of Minorities/Females/Veterans/Disability/Sexual Orientation and Gender Identity

New study finds bias against female lecturers among student course evaluations, the Economist reports.

A research duo finds that science and technology graduate students who turn away from academic careers do so because of changes in their own interests.

Students whose classmates are interested in science are more likely to think about a career in science, technology, engineering, and mathematics, a new study says.

CNBC reports that the genetic counseling field is expected to grow as personalized medicine becomes more common.