Field Application Specialist

Multiplicom NV
Job Location
Galileïlaan 18
2845 Niel

Multiplicom offers a competitive compensation and benefits package, and strong leadership commitment to individual learning and personal development in an entrepreneurial environment. 

Job Description
  • Product demo and training; set-up and deliver on-site demonstrations of products at the customers’ facility and on their equipment.
  • Guiding new customers; provide product training, either remote or on-site, on the products according to the product instructions. Monitor progress and report to sales team.
  • Technical support to end-users; assess customer needs, act as technical expert and consult in product applications in the customers’ environment. Perform troubleshooting towards problem solving in close collaboration with the international customer service team.
  • Technical support to the sales team(s); provide technical product support to the direct sales teams and distributors. Assist the sales team with local customer visits providing the technical expertise.
  • Training; provide training to the direct sales and distributors in the field. Support the customer service in end-user and local support team training programs.
  • Execute product presentations to customer groups; seminars, product workshops.
  • Customer feedback; collect product feedback from customers. Recommend improvements on the products to international marketing to improve customer satisfaction. Maintain record of customer communications and technical support through available tools.
  • Quality; Complies with company quality management systems, policies and procedures. Consult customers in implementing products into their quality system.
  • Master’s degree in life sciences (molecular biology) or equivalent experience,
  • Hands-on laboratory experience in PCR and next generation sequencing technologies,
  • Knowledge on different NGS platforms and software,
  • Technical expert with customer-orientation and committed to provide total customer satisfaction, good communicator and team-player, self-motivated to work independently,
  • Multilingual writing & speaking minimally in English and one of following languages; French, German, Italian. Language preferences are dependent on the assigned territory.
  • Must be capable of working from home, and available to travel on a regular basis (~60%, in Europe).
How to Apply

Please send applications (English) with CV (including references when available) to Sophie Snijders at [email protected]

About Our Organization

Multiplicom N.V. is a Belgian biotech company focused on human molecular diagnostics. The company develops, manufactures and commercializes leading edge and easy-to-use genetic test kits based on the latest molecular diagnostic technologies. With its easy and reliable methodology it is enabling all molecular laboratories the implementation of personalized medicine. Multiplicom is located in Niel, and Ghent, Belgium. Please visit for more information.

Multiplicom considers people its most valuable asset. Each member of our organization makes an essential contribution to our success and the growth of our company. Our culture allows our people to flourish both as professionals and as individuals. Want to join the Multiplicom team? Apply today!

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