Field Application Specialist

Organization
Multiplicom
Job Location
Belgium
Benefits

Multiplicom offers a competitive compensation and benefits package, and strong leadership commitment to individual learning and personal development in an entrepreneurial environment. 

Job Description
  • Product demo and training; set-up and deliver on-site demonstrations of products at the customers’ facility and on their equipment.
  • Guiding new customers; provide product training, either remote or on-site, on the products according to the product instructions. Monitor progress and report to sales team.
  • Technical support to end-users; assess customer needs, act as technical expert and consult in product applications in the customers’ environment. Perform troubleshooting towards problem solving in close collaboration with the international customer service team.
  • Technical support to the sales team(s); provide technical product support to the direct sales teams and distributors. Assist the sales team with local customer visits providing the technical expertise.
  • Training; provide training to the direct sales and distributors in the field. Support the customer service in end-user and local support team training programs.
  • Execute product presentations to customer groups; seminars, product workshops.
  • Customer feedback; collect product feedback from customers. Recommend improvements on the products to international marketing to improve customer satisfaction. Maintain record of customer communications and technical support through available tools.
  • Quality; Complies with company quality management systems, policies and procedures. Consult customers in implementing products into their quality system.
Requirements
  • Master’s degree in life sciences (molecular biology) or equivalent experience,
  • Hands-on laboratory experience in PCR and next generation sequencing technologies,
  • Knowledge on different NGS platforms and software,
  • Technical expert with customer-orientation and committed to provide total customer satisfaction, good communicator and team-player, self-motivated to work independently,
  • Multilingual writing & speaking minimally in English and one of following languages; French, German, Italian. Language preferences are dependent on the assigned territory.
  • Must be capable of working from home, and available to travel on a regular basis (~60%, in Europe).
How to Apply

Please send applications (English) with CV to Sophie Snijders at jobs@multiplicom.com.

About Our Organization

Multiplicom N.V. is a Belgian biotech company focused on human molecular diagnostics. Multiplicom develops, manufactures and commercializes leading edge and easy-to-use genetic test kits based on the latest molecular diagnostic technologies. With its easy and reliable methodology it is enabling all molecular laboratories the implementation of personalized medicine.

The successful introduction of its kits for use with Next Generation Sequencing in medical genetics labs proves these kits are the solution to an increasing demand for nucleic acid based DNA testing that is driven by the scientific evidence that links genetic information to health and disease.

Multiplicom is located in Niel and Ghent, Belgium and has a commercial organization focused on the EU-countries and export. In order to support our growing field sales and customers base we are recruiting Field Application Specialists (FAS) to provide support of the MTP products. The FAS will be dedicated to a group of European countries and travel frequently in the territory.
The FAS will report to the international Customer Service Manager.

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